Hi cass,
Hopefully we can help you out with your problem.
booboo773 has made some good suggestions so I would try that.
Like booboo773 mentioned, most of these players are similar to a USB memory stick/key when plugged into the computer. Windows should detect it as another "removable drive".
Some questions for you:
1. Does your computer detect your player at all?
2. If not, what error messages come up?
3. What version of Windows do you have as well by the way? If it's older than Windows 2000, you will need drivers for it.
Look forward to hearing from you.
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