Hi Hawk,
What is the name of the player that you re referring to? Do you have a link to info about it, as I would like to look into it. I have returned the other player because frankly there were too many issues, and my sense is that it was indeed defective.
I am on the hunt for a dependable and easy to work with player, with as big of a screen as possible and high quality sound. The music is most important and the videos of course are a major plus too or wouldn't be investing in a mp4-5 player...
Thanks...
Regards
Alana in NZ