you ca not extract the firmware from your player with those tools,
yours is a rockchip player and you CAN NOT extract firmware from rockchip players
if you have problems with this player then return to sender
if your player is similar to image posted then there are no firmware available AT ALL, even if you see one with the same firmware number do not try or you will break the player and modding can not be done without ORIGINAL firmware
send it back, if you mess too much you will totally ruin the nplayer
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