hi and welcome
#first off - never believe the manula for cheap chinese players
second, please see this post i made on another forum
http://www.mp4nation.net/forum/viewtopic.php?f=6&t=3523
i am afraid you fall into the category of no updatable and no modable and there is no way to get the firmware from the player
sorry, but just enjoy the player as it is and if there are any problems the best thing to do is contact the seller for replacement
thanks