The link you sent me said that it has "FM Radio" so it should have it.
So it seems it's a problem with the player.
You should COMPLAIN to them about this. They should pay for you to send it back though.
Did they suggest anything that you can do to try to fix the problem?
Question also, did you use the original earphones that come with your player?
Also, have you tried FORMATTING your player? First find out what file system it is using in Windows (whether it's FAT or FAT32) and FORMAT it. Most likely, it's in FAT.
Try formatting to see if that helps.
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