You should be able to see the drive and use it like a USB memory stick.
When you get messages liks "do you want to format now", it generally means that's Windows has a problem connecting to your device.
So, what you can try is using ANOTHER USB CABLE instead to see if that helps. In the past, a lot of problems has been solved just by swapping another USB cable.
Also try connecting your player using another USB cable to a DIFFERENT COMPUTER as well to see if you can read off it.
If you are still having problems, then I would say that there is a corruption or problem with the instal memory chip.
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