Greetings.
I am sorry that it didn't work.
I have no direct experience in dealing with .mkv files but I do know from literature that when something goes wrong in most of the time the inadequate hardware is to blame.
So...do what you have to do.
If your bad experience is singular and all other .mks files converted fine than maybe the easiest way to solve that is to get the movie in another format or simply do multi-step conversion.
If were not able to convert any .mkv at all then your options aren't to many, isn't it?
All the best.
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