if you have not tried to update the firmware in any way and this is happening then im afraid its faulty
contact the seller and ask for a replacement
white screens can happen through corrupt firmware or an incorrect firmware update
to access the hidden partition with the firmware on requires you to put a small file onthe player called "rkusb.tag", no tools needed
now you could try and access the firmware partition, copy the firmware out, format the drive (hidden partition) and the main memory then put the firmware back again and see what happens
|