Have you tried your player on a Windows XP computer?
Should NEVER take you 30 mins for 1GB to transfer! That's like USB 1.1 speeds for sure. So either they're shafting you with a USB 1.1 connection or they've made a mistake.
You can also try another USB cable instead as well to see if that helps but try it on Windows XP instead to see if it's a Windows problem.
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