[prvteprts]

Hello. I have a HS-3007 4GB 1007HON103 (rockchip) w/ an SD slot. It was working fine, no problems. I had to do file transfers, however, the computer which I copied files from was infected with viruses. The internal storage of the player then got infected by the kind of virus that gets into USB thumb drives. I could not clean it with antivirus software so I had to resort to formatting - which on Hipstreet's website is recommended f there are filesystem errors. Formatting went ok, but when I turned on the player, it couldn't read nor see any of the files I had copied.

Furthermore, when I record voice on the player, the recorded file can't be seen by the computer when it is plugged in. It seems as if the internal storage is now "separated" from the player's firmware. But when I plug in an SD card, it reads files off the card fine. So it's only the internal storage that is problematic.

I have contacted Hipstreet, and customer support told me that the firmware may be corrupted and needs to be reset. However, I don't have a copy of the firmware since I did not receive a CD in the package. I have also posted a request for the firmware in the firmware request subforum. In the player it says Ver: 01.07.1075, Date: 2007-11-12.

My questions are:

1) What is the cause of the problem?
2) Is there a way to solve this without resetting the firmware?
3) If question 2's answer is no, is there any website or anybody who has a copy of the firmware for HS-3007?

Thanks