What version of MP3 Player Utilities are you using? I have the suspicion your player uses the newest AK20xx chipset which seems to be incompatible with the older versions.
Open it up and read the part# of the NAND flash to determine the true capacity. 1.8GB seems low for a 2GB player, unless the NAND flash is really bad (2GB should show around 1968M or 1.9GB.)
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