[billygoodman10]

Although my RIZONE was defective I have only good things to report about this seller. As we all know every company will have a problem with an item sold. The test of that company is what do they do about it after they have the customers money and are notified that a sold unit is defective. When I complained to kinhome, the seller, that the unit was defective he offered me an 80% refund. I wanted 100% and eventually filed a complaint with PayPal. Paypal after an initial investigation advised me that upon my submitting proof that I mailed the unit back to the seller at my expense they would refund my money. As the 20% difference from the original offer was only slightly more than $6.00 US I decided that accepting the 80% was a much better resolution for me than incurring the hassle of packaging the item, going to the Post Office, paying for mailing and tracking, submitting the tracking information to PayPal, etc. I emailed the seller asking if his original offer was still open, it was, I accepted it and withdrew the PayPal complaint. Within a few hours I received the entire amount through his paying into PayPal including the PayPal fees.