Hello,
Thanks again for your help. Well, I've followed the instructions to the letter. I hear the clung, clung on the unit coming on line when connected although it doesn't come up with a pop-up window telling that's the case. I attempt to then update it using product tool dog but it always comes back with "Not found any ROCK USB device". What concerns me also, is that I'm not able to format the player. I've tried a range of format options and each time it's unable to format. I guess, unless there is anything else you can suggest, I truly do have a dead machine on my hands. Such a shame.
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