For those stuck on hello screen or if it shuts down and then comes to hello just to shut down again. I have found that with both of my units they did this with the cord supplied by the manufacturer. If you use a motorola razor usb cord the unit should work again. Note these units have awful batteries. This will occur with low power. I purchased a usb battery extender and as long as my AA batteries are charged I do not get stuck on the hello screen.
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