That is where I bought mine from. My main problem with mine which is a different model from yours is that no matter how you do it it will not upgrade the firmwere, every now and then when playing a large mp3 file (audio book chapter) part way though it it will either skip to the next chapter or repeat even though it is showing that it is not repeating. Right now I could care less about the firmwere but I would love to be able to update or upgrade it sometime soon. As for the file issue well i worked around it by using a memory card and only putting my files of the card instead of the built in memory. I out the 4gb player and can stuff pretty much the full 4 gbs o it but they just dont play write so I found a really cheap 4gb micro /TF memory card with adapter for 6.00 usd an now just use it. The 6.00 plus the 33.00 for the player for a total of 39.00 is still totally worth it.
I have yet to be able to play any video files no matter the format (avi, wmv,asf,mp4,mpeg ect) but honestly with a tiny 2.8 screeneven if I could my eyes are that great so still no prob. Only have tetris for a game. For softwear/firmwera pics see my profile pic and avatar.
If anyone finds out why it won't upgrade though that would be great.
As for light in the box, customer service is ok however Open the package carefully the box it ships in to SAVE the ORIGIONAL BOX that the items you buy ships in so that if any problems arise (and yes this is very bad of me) put it back in the box and put return to sender on the lable because shipping it back cost darn near 40 dollars from the USA and yes that is the cheapest. I have not actually tried it but my sister did. Either that or negotiate with them by stateing something like send me a replacement with a return lable and ill ship the broken one back if you don't recived it within 30 days bill my credit card or something similar. So in short decent but cheap and yes hacked products but not worth trying to get repared or replaced the normal way because it will cost you about the same and replacing it yourself (depending on the product).
Des
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