Do you get the player to show on your computer as "Rockusb device"? You should have the original firmware on the cd that came with the product, so that is not a problem. To get the player to appear as Rockusb device to install new firmware, simply move the power switch to the off position, hold down the play/pause button, connect the usb cable, and keep holding down the button until a usb connection is indicated on the computer. There should then be no problem with using the consumer update program to restore the firmware.
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