Well I've had some luck. If you noticed most of the Ebay sellers refuse to list the name of the manufacturer of this product. Of course this is done to prevent research on our part to realize the product is a scam. Well I found one of them, and recently most fo the forum posts have had a huge number of these hard to "repair" chinese made mp3/mp4 players.
One of the manufacturers of these often hacked products is called "Winait Technologies limited". Another is "Accen Technology Co. Limited"
Their website is here:
http://www.winait.com/ as well as
http://www.accenhk.com/ respectively
Check the lists and see if any of yor players match this one. If you do, check the specs on that baby. My MP3 player was not part of these listed (despite the simularities in software) but a good number fo you Do have one of these busted products here. They do have a contact number and such, and an english speaker it seems. BUT, there are no downloads or product support like drivers and updates to your products.
So unless you're willing to shell out a good deal of money to long distance call them over China/Hong Kong (Unless you use Skype that is). We are still at a defeated position. If you do discover something, please share with the rest of us as usual. I'll try and hunt down other manufacturers.