Did you press the Reset (between the camera lens and the speaker) to bring it back to operation. I and my brother both have this model. Make sure it has
a full charge. I would not change the Firmware, that is usually not the problem.
The players are not 16GB, they are faked and only 1.8GB free memory. If you put too much in the memory, it will hang on you, etc.
There are ways to fix the memory to be a true 1.8GB which will not allow you to overwrite it. Meanwhile reformat and do not overfill the memory.
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