See the HowTo section of the forums. I've started a thread about the hacked memory.
In addition to hacked memory, my wife's player came with ear buds, USB cable, and audio/video cable. The ear buds didn't work. Sound only came out of one side and the player sound wouldn't cut out when they were plugged in. Another set of headphones worked fine. The USB cable also didn't work. The computer recognized a device was plugged in, but showed up as an unrecognised device. Another USB cord (from my Garmin GPS) worked fine. Sheesh.
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