Hey dude, congrats on the Primer (it's awesome! I have one too!)
Most likely the reason you're running into trouble upgrading the firmware is that you did NOT install the drivers from the website. There may be some discrepancy between the drivers Windows installs when the device is connected and the driver downloadable from the website.
For me, I (not wanting to brick the device) uninstalled the drivers that installed when I first connected the device, restarted, and installed the drivers downloaded from Skytex.com and followed the directions from the website for installing the update.
1.1 works pretty well, though I've not tested it on DRM-protected media.
I would recommend to you that whether or not you upgrade the Skytex Primer, search Google for DRM removal programs to strip the books/files you've purchased into non-DRM formats. This will greatly increase the chances of getting the files to work properly on the device (and you can always save the original DRM purchase as a backup!)
Hope it works out ok!
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