Yeah, the people here arn't paid to help others, so they get to it when they get to it.
What I would recommend you do, is run a disk check on your player, to check for errors bad sectors. Link bellow describes the process...
How to: Perform a scan disk and repair bad sectors
PS: The admin who created this second website, really needs to go through the HTML code in the knowledge base links, to correct the text display issues!