You should be able to reset your player back to it's factory default. However, I don't think it will help much with your volume being low.
What if you try using DIFFERENT HEADPHONES or Headsets to see if that helps? Some are better quality so will play sound much better than the cheaper earphones you get with your player.
To reset your player back to it's factory default:
1. Go to the MAIN MENU of your player
2. Find "Setup"
3. In there, there generally is a "reset" or "factory defaults" option somewhere
If you don't see it, post the items that are displayed when you go into [Setup] menu.
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