I got some good aid through their Tech Support and got it working!
The first attempt actually crashed right after formatting and then I couldn't get the reader to even open up via the USB.
I then searched the Device Manager for anything that was causing issues as I was a little worried at this point! I found one that I don't remember having previously under the Portable Devices and Other Devices ... removed them both and then pressed Re-Set
Then I plugging the reader back into the USB and it began search for a driver. I cancelled that and chose it manually via the Device manager. From there I ran the Firmware Update as a ADMINISTRATOR and all went 100& Smooth!!
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