Anybody who personally bought a hacked player from blown_z

[oldnemesis]

Originally Posted by oldnemesis";p=&quot

And that is what I sent to Meg Whitman, eBay CEO

And here is what I got back (not from Meg):

Thank you for taking the time to write eBay with your concerns regarding item #200045606198. My name is Lilah and I will be assisting you on behalf of Ms. Meg Whitman.

First of all, I would like to apologize for the delay in our response to your letter. We have been experiencing a larger then normal level of volume and are working diligently to address all of our members concerns as soon as possible. Your concerns are important to me and I appreciate the opportunity to assist you at this time.

I'm sorry to hear about the item you received from blown-z. As a frequent buyer myself, I completely understand your frustration and concern in this matter. Please know that it is our genuine intention for you to have a pleasant and successful buying experience on eBay.

In addition, I will forward your email to the appropriate department, regarding the "hacked" mp3 players, for further assistance. You should receive a reply regarding this matter shortly.

The information you submitted indicates that you were not the winning buyer for the item number in question. This is most likely due to one of the reasons outlined below:

1. The item number you submitted or the User ID you signed in with does not correspond with the item you purchased.

In the event that your report is related to an item you purchased on eBay and the item number or User ID you used is different than the information you submitted, please respond to this message by using the reply function of your email program. If you reply, we ask that you include as much additional information related to the transaction as possible, including the seller`s User ID, the User ID you used to purchase the item, the ending time and price of the listing, and the item number that corresponds to the item you purchased. A number of tipsfor locating an item number can be found at the following address:

http://pages.ebay.com/help/basics/rn...orm-faq.html#8

Once we have received your reply, a representative will be able to fully review and respond to your report.

2. The item in question was purchased outside of eBay.

Off-eBay transactions include items purchased directly from a seller, items that ended without a winning buyer, and items that did not meet the reserve price. Transactions of this nature are not eligible for the buyer protection services offered by eBay. If you purchased an item outside of the eBay site, we encourage you to take as many of the
following steps as are applicable:

- Contact your payment issuer and/or the service you used to send payment.
- File a complaint with the Internet Fraud Complaint Center.
- Contact law enforcement in your area as well as the area the seller resides.

More information on these as well as other options available to you can be found on the following page:

http://pages.ebay.com/help/tp/isgw-fraud-non-ebay.html

3. The issue you are reporting is not related to the topic you selected when submitting your report.

The email topic you selected is reserved solely for buyers who are making a report related to an item they purchased on eBay. If you are not reporting an item you purchased on eBay, please resubmit your report by selecting the topic most applicable to the issue you are reporting at the address provided below:

http://pages.ebay.com/help/contact_us/_base/index.html

When making your report, keep in mind that eBay acts as a venue for buyers and sellers to meet. Although we will investigate any reports we receive and we will sanction accounts that violate our policies, we are unable to take action on a member`s behalf and we are unable to directly
intervene in disputes between users.

Thank you for your time. It is my pleasure to assist you and I hope that this matter will be resolved in a favorable manner for you.
Please do not hesitate to contact me in the future with your questions or concerns.

Sincerely,
Lilah
eBay Customer Support

So what we can see?

1. Somebody still reads those postal mails, which is good

2. The eBay support team definitely cannot do their job. Could you please go to eBay site, click on "advanced search", enter the item number "200045606198" in the approriate field, check the "Completed listings only" checkbox, and find the item? I can find it. Why the support team cannot do it? Don't they know about "completed listings only" checkbox?

3. The rest of email is just full of sh1t. The only suggestions they had were that I made a mistake, or provided a wrong item number. Probably it is just generic eBay attitude to buyers, who knows?

And that's my reply:

Hi Lilah,

Thank you for taking the time to reply me. However I still have some concerns.

First, I do not know why you were not able to locate the item I purchased. I just tried it again, and was able to locate it using the method described in eBay help page - by using "Advanced search", entering the item number "200045606198" into the "item number" field, and checking
the "Completed listings only" checkbox. Had you checked this checkbox, as mentioned in appropriate help page?

Second, and more important - I am sure that most people would not consider such a delay a reasonable reaction time for trust and safety department. It took you more than a MONTH(!!!) to just reply to my message, and I still see
no reaction regarding those fraudulent items. Considering the fact that the large majority of eBay auctions are completed in seven days, and a lot of fraudulent items are sold on one-day auctions, this means that eBay currently
is not able to handle this amount of transactions rightfully. I also know from the users from the forum I frequently visit that so far nobody of us has received any reply from eBay (except the automatic reply from unmonitored mailbox) on ANY report - from fraudulent items to excessive shipping. And I believe that the only reason I got this response is because I sent a letter to your CEO.

Yes, the volume has increaded during Thanksgiving - Christmas period. But it was the same for EVERY company in USA, EVERY year. As far as I know, eBay top management are highly rated professionals, graduated from the best universities around the world, and they have a lot of experience in the field. And you are telling me that this increase in sales volume (and complains, as a result) preceding Thanksgiving - Christmas period caught you
unprepared? Sorry, I cannot buy it.

Anyway if it tooks you a month to even start an investigation, this means that at this moment eBay is completely unable to protect the buyers from fraud. Therefore we need the government to be involved at legislature level. We need a law to make auction holders like eBay liable for fraudulent sellers, and we need auction sellers to be licensed to lower the fraud level. Therefore I will send my petition to my elected representatives tomorrow, and will spread the word about it in the Internet. If anyone who had to deal with fraud on eBay sends a petition to their congressman/senator, we will have such a law to protect us.

Usually I hate government involvement into business relationship (because usually it hurts more than protects), but probably this is the case when we really need it.

[oldnemesis]

Got a PM from blown-z on this forum. He claimed that he did not know anything about the memory problems with their players. Then he claimed that the supplier sold them as "4 gigabits", and 4Gb means gigabits

And he changed the description. Look on it, have fun:

Product Disclaimer:

PLEASE TAKE NOTICE: This product has four gigabits of internal memory; however, the memory will register as thirty-two gigabits. The manufacturer programmed the device so that the memory will register as thirty two gigabits when read by an external device such as a PC or other memory reading device. This device does not have thirty two gigabits of internal memory. By common industry standards all memory is converted into megabyte (s) or gigabyte(s). The conversion for gigabit to gigabyte is one gigabyte for every eight gigabits. The conversion for gigabit to megabyte is one gigabit for every one hundred and twenty five megabytes. Because of common industry standards the internal memory of this device will register in megabyte (s) or gigabyte (s). This product is sold "As-Is." If the buyer is not happy with the device, please refer to the return policy in the auction.

What would you say?

[kenton420]

I bought mine about two weeks ago.

No disclaimer then about gigabits.

2Gb player.... yup 512MB (actually 476MB...) PINK -- for my girlfriend. Fudge!

Let me in on this class action thingamajig you've got going on. This guy told me to go google gigabit, 2048/8=256MB, not 512MB. What a douche.

[Que]

Originally Posted by oldnemesis";p=&quot

Got a PM from blown-z on this forum. And he changed the description. Look on it, have fun:
What would you say?

I would say he is getting desperate to keep the complainers of his back, but admits the players are hacked. He makes a statement now that they are hacked indeed, (why show 32 gigabits if they only hold 4 gigabits) but by this statement in the ad, his ass is covered.

Quote Blown-z:
This product has four gigabits of internal memory; however, the memory will register as thirty-two gigabits. The manufacturer programmed the device so that the memory will register as thirty two gigabits when read by an external device such as a PC or other memory reading device.

Blown-z, ever wondered why these are programmed to show as 32 gigabits???? You can say you weren't aware of the problem, but it is obviously that you lie, since you advertised with GB for long, and now use Gb, and come up with this ridiculous 32 Gb explanation. You only made all your feedback private, to keep others from seeing the main complaint: hacked memory, and to hide the advertisements, which all showed 4 GB, right?

[rippedofbypowersellerturb]

I see a new disclaimer. Why cant these dirty sellers just put the proper size in their title description(s). They are counting on some people not reading everything and then using that as a safety net. That disclaimer is still full of BS. I wrote to Meg Whitman.. lets see how they handle it.

[alkore]

this is the reply i got when sending to the CEO not even meg it was Customer Support the retards that solve everything with the fraud and saftey team link ok this is BS they dodge the question and continue to repeat the same crap request his info and call the seller hmmm i have called him 50 times it just rings then voice mail i also rote them that to god i hate ebay



Thank you for writing eBay in regard to the problem regarding an item
that you are experiencing.

Please accept my apology for the delay in sending the response.

I have read the email that you have written, I understand your
frustration regarding the same and I also apologize for the
inconvenience that has caused you using eBay.

Please understand that significantly Not as Described process helps
buyers communicate and resolve issues quickly when a transaction problem
arises. Sometimes buyers find that traditional means of communication
(email and telephone) are not working, so this process offers an
alternative. The process also makes it easier for both buyers and
sellers to track the status of a dispute.

For more information about the Item Not Received or Significantly Not as
Described process, go to:

http://pages.ebay.com/help/tp/inr-snad-process.html

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,
Mitch B

eBay Customer Support

Original Message Excluded:
--------------------------

[zrains]

Changed my paypal dispute to a claim Sun night. Mon morning, I had several emails from paypal. I had two cases, one for each player. Both cases had been decided in my favor..Yea Paypal!. I got two partial refunds from blown-z. Like to have seen his face when paypal took these out of his account. Also had an email from blown-z. I had sent him one asking him if he had forgotten about me, and telling him that I hadn't forgotten about him His reply: "how can we help you"? duh! he must have less memory than his players. Anyway, now I've got two nice players for about $20 each plus shipping,,,I can enjoy them better now......Still going to keep after ebay about my complaint on him. Got to stop people like this!

[oldnemesis]

Originally Posted by alkore";p=&quot

this is the reply i got when sending to the CEO not even meg it was Customer Support the retards that solve everything with the fraud and saftey team link ok this is BS they dodge the question and continue to repeat the same crap

That is ok. Such replies will be the best proof for attorney generals/senators/congresspeople that eBay really is unable/does not care to do their job, and we need government involvement.

[princessanne1026]

Ugh. So now blown-z's gotten smart and put a disclaimer in his auctions. Things like this sicken me. Now there's even less hope because people who buy from him most likely will have no clue what he means by the disclaimer, buy the product anyway, and basically be screwed after that. All blown-z has to do is point out the disclaimer if the buyer complains and he gets to keep all his ill-gotten money. I can't stand it that they get away with this and eBay does absolutely NOTHING! I'm seriously thinking about boycotting eBay for awhile; that's how annoyed I am with them.

[gilldaddy]

:evil: I too have made purchases from the ass hole known as blown_Z. I won 4 auctions on e-bay. The first two on the 10thof dec. I finally got them on the 18th and they were junk. Yhe first one had two cracks in the LCD screen. The other had 2 screws laying in the bottom of the box that had apparently fallen out of the unit. Where the screws went was stripped out with the plastic on the screws. He sucks at communication, no phone number listing in blaine, MN for him. First offer he gave me was to send me new screws and a new lcd screen. i refused and wanted new products. To me, they looked like manufacturer rejects. The second offer was to refund my money but he would not specify weather or not he would include the almost 26 dollars i had in shipping. SAD facts, i was dumb enough to buy two more before i got the first two. I decided to send the other two back and for him to make sure they were new like the listing said and to look at them carefully before he shipped them out. I want on the band wagon for the lawsuit. he is buying rejects and sendin them out. Dont know about the gbs yet bought 2-2gb, 1-4gb and 1-1gb. I am sick to my stomach over this. Someone will have to tell me how to check what i have if i ever get them. Will never buy from him again and going to report to e-bay and pay-pal...he will get bad feedback as well. I noticed if you leave him bad feedback he does the same in defense.. I say we get the bastard. Any ideas.. let me know exactly what you need from me for the lawsuit....Thanks Happy Holidays without jams for the cruise...