It's now the 28th and no money back into my account.

I called nowplay and the guy said, "yeah received the letter, i'll do it now' at midday and nothing happened.

I'm gonna send my claim form to the court today.

will keep you updated!

After a final call, was informed that Zappies were closing nowplay down and they would issue me with a refund within 30 minutes....!

didn't have much hope but low and behold, after 1 month a refund was given.

lets hope this site disappears and it's owner gets a serious slap from consumer regulation authorities.

PM me if you need help in tackling these con artists and i suspect the rely on customers letting them off for an easy life.

Dodgy Nowplay.co.uk
 

I have also had problems with this website. I have been calling them lots of times, always receiving silly excuses but today, after exactly two months I have finally received a refund. I must say I had to a shout at them, but after all this time of waiting (when they said it would only take between 7 and 10 working days), I lost my temper. Every time I phoned them they would take my name and reference number but for nothing. What they really need for the refund is the WorldPay's/PalPay's transaction ID. I gave it to them and before the phone conversation was over I had received an email with the refund.

I never got a reply from my emails and they even pretended they couldn't hear me on the phone. Sometimes, the would put me through Account but no one would pick up the phone (surprise!). They were taking the piss out of me!! And I said exactly this to the man on the phone. I told him I had found in the internet people complaining about their website and I even read to him some of these complains.

Have anyone realised that in the website when they said it has closed there is a number missing in their phone number? It shows only 0208 133 616 when the real number is 0208 133 6151.

Thanks CabinCrew for the update.
Sure it will help other members.