Problem with HouseOfDap.com and warranty
 

My meizu is dead, only two months of use, brought from house of dap...

House of dap claims to have twelve months warranty, but guess what? they dont even answer emails!!!! They closed their forums, and most of the emails sent to them are not even working, their only mail working is, of course, the one in paypal!!!


I repeat, do not buy at house of dap, you will waste your money with meizu faulty players, a lot of people, (and also from different sellers, are having problems with their meizu!!!!)

DO NOT BUY MEIZU

And please, DO NOT BUY AT HOUSE OF DAP!

My Meizu is good, I have no problems with my M6.

i alway s though of HOD as a respectables seller, never keen on them myself, but always seemed to be bigged up by people, but i have seen that the froum is dead now, same has happened with dapsts too

as for dead meizu, 1 year on here and no problems at all and i know several people wtith meizu with no problems at all, so what has happened to your player i do not know

have you been over to www.meizume.com and tried for help there???

try these to see what you can do

http://www.meizume.com/faq.php?faq=m6faq#faq_reset

Re: HouseOfDap.com SCAMS! No warranty!
 

Thanks!

But i have tried all of this:

*hard reset
*soft reset
*formating from different computers, methods, special utilities
*low format
*DFU tools posted on meizume
*Upgrading & downgrading
*drained the battery

Nothing worked!

Also, the house of dap support ticket is gone, forums, mails...

Can i still go to the bank and try a chargeback?

go for charge back, it can only be a good thing, not sure how it works as its been a while, but it would do no harm to try and ask if it is possible. I think you have good grounds

what player is it you have the SL or SP

Re: HouseOfDap.com SCAMS! No warranty!
 

Yeah, i will try!

I have M6SL also called "The Rock" haha!

Re: HouseOfDap.com SCAMS! No warranty!
 

looks like they are out of the business now after doing such as many scams.

Meizu also, doesnt reply any emails implied to warranty or service.

If you buy meizu you waste your money. Buy anything else, and if you want a meizu i can recommend wallgreens since they cant run and scam people because they are in the USA and are a stablished store. But im sure you will have problems with your meizu.

MEIZU = SCAM

no, meizu does not = scam at all, remember when you buy these you are buying a Chinese product and the warranty does not apply, its up to your seller to offer the warranty

meizu players are very very very good i have has 2 and they are still working

do not blame meizu, blame your seller for not telling you the truth about warranty, ANY product can have problems even the super IPod have dead players and are they a scam!!!

like i said, players meant for the Chinese market have no warranty other than those given by your seller

I agree with makd511.

With players like this, the warranty is most likely to be with the SELLER instead as they probably don't have a local presence in your country. They are imported by the importer so the warranty should be the resposibility of the importer which is most likely the seller.

There should be Consumer Fair Trading or protection laws which says that they are obliged to supply a the warranty. If you really want to get down to it, you can probably take them to court over it but it may be more difficult with an internet based business.

I take on everyone's feedback and after numerous emails to my contact at HouseofDap and no reply, I have decided to REMOVE HouseofDap from our forum listing.

Re: HouseOfDap.com SCAMS! No warranty!
 

Hi all!!
Im the store owner of HOUSEofDAP

First i want to apologize balzac308 for any inconvenience caused with his player, and i want to explain what has happened and why where unable to respond.

Beginning of last year we had some major problems with our host,the store was down for few days and emails where missing.

I later decided to close the shop for several reasons, one was the Beijing Olympics which delayed shipping time, deteriorated our services made it very difficult to run our shop.

The good news is that the store is back online and we had time to improve it:

1. The store has moved to new reliable host.

2. Store is running on new software to give you a safer and better shopping experience.

3. Extended network of suppliers helps us to offer a wider selection at lower prices.

4. Full time service staff will answer any inquiry from our forum members and customers, but also here at mympxplayer.

5. We have opened new media channels to promote all the new players coming out. We are now on Twitter, Facebook and Youtube.

We will of course serve our old customers with warranty or any other issues, please contact us through our store.

We are still updating the store with new products so keep an eye on us!

I hope we can win back your loyalty and we promise to be the no.1 MP4 store online.


UPDATE:
I have sent private message to user balzac308 to help him solve this issue, but still no reply.

From stats it looks like he was only interested to smear our name and Meizu as a brand.

* Last Activity: 24th Apr 2008 6:37 pm
* Join Date: 10th Feb 2008

http://mympx.org/forum/members/balzac308.html
http://mympx.org/forum/search.php?searchid=17264

Maybe just an angry competitor?

lets not start the competitor wars eh!! - be civil, all that crap is over now there is room for all, no childishness, you are all in business so all should act responsibly etc etc

i think due to your site and things going wrong this OP had real cause to worry and complain, you disappeared and they felt lost and alone, if it were me this happened to i would be here saying the same thing

good to see you all back up and running again

houseofdap,

I hope you can see my previous concerns and reasons. We previously had a HouseofDAP section of the forum awhile ago. The problem was complaints started coming in and then you just 'disappeared' all of a suddent. I know previously you used to be an active member in the forum as well, then suddenly no reply from messages nor emails so I was getting concerned. I had the forum opened for as long as possible, but didn't want to put our members at risk by having the forum up for HouseofDAP when there were complains from members coming in and no communication from you. I didn't want it to come back to us because they saw HouseofDAP from our site. We still remain independent and there is no one company support or backing us up financially. We wanted to make good recommendations to our members but at that time, we couldn't recommend HoD anymore given the reasons above.

A broken player after two months of use, in most cases caused by user upgrading with wrong firmware im not saying this was the case here) but to call this a SCAM is a bit to much i must say.

And as i said earlier the warranty is still valid from the manufacturer.
But i repeat and apologize that we are truly sorry for any inconvenience caused for any of our buyers.

Im here to set thing right, and to let everyone know that we take our responsibility to compensate any buyer for faulty products.

I have sent PM to member who posted this and have not received any reply, he may never return to read my message and i have no way helping him.

Sure and i have explained what happened in several posts to make it clear for all parts.
Im not asking you to take side in this case but to make a reasonable decision in managing your forum.

We have made or mistakes not visiting your forum to give people support here when there still was a HOD forum.

I have done and will continue do my best to set things right and wonder what is the reason to keep an old thread that sends the wrong signal to your members?

Give us a chance to be part of your community again.

Well, we know you're back now. Everyone else who is reading this post will surely know this as well.
I noticed we haven't had many recent posts relating to HoD and since you're site has been back up for a year now, it must be a good indication.

Now that I know you are active, if there are any posts or messages relating to HoD I'll surely alert you to it so you know about it. Do you have your own HoD forum as well?

Sure we are here, but we dont feel welcome on a forum with posts with false accusations that send wrong signals to your members about HOD.

Dont you think the title for this thread is misleading for your members and visitors when there has never been a scam from our side.
And i repeat again, the warranty was till valid when the user posted this.

Yes, we have a support forum under our shop.

I have also send a reply to your last PM.

I think once users read the replies, they can judge for themselves what they think. The user has stated their case and you have stated yours. People are entitled to their opinions we encourage that. As long as your explanation is there, I'm sure members will read more about it and know that you have done your part and if the original poster didn't reply, then they can make their judgement from that.

By posting in this thread and complaining about it's existance you are only making it more prominent and visible to members.