MP4nation Ripoff Report

sparky · #1 (**permalink**) 28th Mar 2009, 4:25 pm

This company will change your order without telling you and it is NOT clearly stated on the site.

They take your money and then offer no customer service at all. Many many people are starting to complain about this fraudulent operation.

Worst customer service on the internet.

Watch out !

admin · #2 (**permalink**) 28th Mar 2009, 11:22 pm

Hi sparky,

Can you please provide some proof or information? Perhaps your order number? When did you order? What did they change? Etc.....

razzer001 · #3 (**permalink**) 30th Mar 2009, 1:20 am

@sparky sorry but free gifts are free gifts and are subject to stock availability, we did send you the next thing available, if you consider that 'fraudulent' then thats your opinion.

In the end free gifts have a $0 value and are not exchangeable.

makd511 · #4 (**permalink**) 30th Mar 2009, 4:23 am

Quote:

Originally Posted by sparky";p=&quot

This company will change your order without telling you and it is NOT clearly stated on the site.

They take your money and then offer no customer service at all. Many many people are starting to complain about this fraudulent operation.

Worst customer service on the internet.

Watch out !

BOLLOCKS - this kind of post is totally without backup and claiming FRAUD .. well justify that , for gods sake

did they send you a totally different player to what you ordered -you cant just type this and not give any explanation that's ridiculous and slanderous

sparky · #5 (**permalink**) 30th Mar 2009, 8:08 pm

Below you will find the detailed information regarding my order ... copied from the confirmation e-mail. Bait and switch using a popular product like the Fiio E3 is not to be tolerated. MP4nation has the worst customer service on the internet ... the arrogance and lack of any respect once they have your money is disgusting.

At the time of my order it did NOT say on MP4nations site that items can be changed without notifying the customer ... and I have copies of the original pages from my order saved on my PC. But instead of trying to satisfy a customer I was blown off with absolutely no concern for the issue which I brought up ... no offer to compromise ... no asking me if I wanted to exchange the item ... no regret for misleading me ... no nothing ... nothing but some pseudo legalese BS.

So maybe next time someone orders they will get an old sock instead of what they thought they would be receiving ... for sure what I got was as useful and as insulting as that.

Order Number: 15644

Date Ordered: Thursday 05 February, 2009

Detailed Invoice:https://mp4nation.net/catalog/index....order_id=15644

Products---------------------------------1 x SoundMagic PL-30 Professional IEM - Free Fiio E3 - Free Shipping (PL30) = CAD$31.59

-------------------------------------------------------------------
MP4nation has the worst customer service on the internet ...

sparky · #6 (**permalink**) 30th Mar 2009, 8:34 pm

Raz stated: "@sparky sorry but free gifts are free gifts and are subject to stock availability, we did send you the next thing available,"

THING !!!! THING !!!! If I wanted a THING I would rent the movie. The ONLY reason I bought the headphones from MP4nation is that they were pared with the Fiio E3... sending me a battery charger in place of an amplifier without at least e-mailing me to see if it was OK is ABSURD, dismissive and dishonest. The E3 is very popular which makes great bait to trap unwary clients ... doesn't it?

I could have bought the headphones and E3 for approximately the SAME TOTAL price on the FocalPrice website ... so the "free" from MP4nation was not really so free was it? ... big mistake on my part obviously. BTW both FocalPrice and DealExtreme have wonderful customer service ... they are very polite and accommodating. I buy lots of stuff on the net so I do have a base for comparison.

And again I must state that "subject to stock availability" was nowhere to be found on any of the pages I filled out ... but be that as it may ... where is MP4nations customer service ... ? Is this the way they treat their clients? Hiding behind dubious legal arguments ... knowing we can't do anything about it ...

razzer001 · #7 (**permalink**) 1st Apr 2009, 4:35 am

Actually we are accommodating, unfortunately you choose to send one email, then then less than 12hrs later opened a PayPal dispute, where in which we had to state our store policy for paypal.

PayPal closed the dispute in our favor. Not sure what you call bad customer service, seeing how you did not give any time for us to reply to your mail.

If you feel that strongly then you can contact us by email and we can see what we can do to help. If you're mad that PayPal didn't side with you and therefore feel the need to call our operation a 'scam' then so be it. Next time before you blow your lid you should give at least a day or so for a reply to the email you sent. In PayPal disputes we must show that we acted within our company policy, but it does not mean we could not have resolved something if you choose to wait for us to reply to your email.

Fluffbutt · #8 (**permalink**) 4th Apr 2009, 12:55 am

Actually you BOTH have good points there.

He's a bit of a nob for complaining about not getting a "free" item, and the way he handled the initial stages of the dispute.

You're a bit of a nob for sending out something not shown on the advert, even if it's a "freebie", without emailing him (you COULD have said it was not available, would he like to cancel or hold the order until it's available).

All in all, I'm inclined to agree with him, a little, in the bait and switch theory - the E3 IS a good bait to hang in front of a sale, then switched to something else because it's "out of stock" (I find "out of stock" to be a poor excuse - when a sale is made stock should be checked and email sent if unavailable).

Again, for your side of it, he SHOULD have handled the email + complaint a little better - email is NOT instant regardless of the media crap about the internet, and people do have lives outside of the 'net.

Basically? You're BOTH in the wrong. BUT the seller should've handled his side with greater delicacy and up-front honesty.

The buyer is your greatest asset after all - if you are genuine about "out of stock", then you should've told him - he would then have been a happy buyer and would come back. Now, even if this is all fixed up, he'll never come back and might even stop friends from buying.

How to resolve this?

It may have gone too far - you're both pissed off with the other one now.

IF it was a bait-and-switch, you got caught - there's nothing to do about it now.

IF it was an "out of stock" ask for the charger back and send him the E3 when it's in stock. Postage has to be negotiable here, be reasonable , both of you.