How can I know the model of My MP3 ?
 

I just get this one about 2 weeks ! when I play some songs or I press next song button, the mp3 was restart to menu. that's why I updated the new firmware to my mp3 and now it dead ? and it was 4gb but now it only 1gb. I don't know why ? I don't know what model of my mp3 to update the right one of firmware to my mp3 ? someone show me how to know it ? do i need open mp3 to look inside ? I get this one from ebay . http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=270060131698

Please show me how to know what this model and how to fix this mp3 ? thanks

Re: How can I know the model of My MP3 ?
 

trishle , you have killed your player by upgrading with an incompatible firmware. What you need to do now is perform the Dead Player Recovery found Here.

Regarding the memory, it is a hacked chip. There are currently no 4GB players. These players can only support a maximum of only 2GB, and your player is likely a 1GB hacked to show 4GB.
i'll suggest you contact your seller for a refund.

Re: How can I know the model of My MP3 ?
 

I know ! can you show me or someone help me to fix my MP3 pleaseeeee thanks

well he just said to go to the dead player recovery guide...click on the link he gave on the word "here"..you may have missed it..

Re: How can I know the model of My MP3 ?
 

Thanks for help me ! but when I follow any steps and update firmware to my mp4 and then it still blue screen . But I still remember the menu so that I press the mune button and then press the play button and I hear the music . SO THAT it working with the blue screen . What can I do now ? how can I get back the Menu picture ? I mean screen with browser menu ? someone help me please ?

trishle, The firmware you have used is not fully suited to your player. There is no foolproof way to tell what firmware is going to recover your player, it is really just a matter of trial and error until you find the right one.
If your player was using 9.0.XX version firmware then your chances of a full recovery are not great as their are not many of this version available.
If it was using a 3.5.XX series firmware then you have a much better chance as there are more for you to try.
I suggest you start downloading as many firmware that suit your players screen size and 1 by 1 try loading them.

i also recommend that before you re upload a new firmware..since your player is now "half working"... it is sometimes the version of the upgrade utlity try. 4.05 or higher..because i had a problem with 4.04 when my player went dead..did you have your original dump? you want to upgrade it after your player went half working..it might recover your player fully...im not contradicting tatad1 instead im giving you more options..i hope i helped you trishle

my player went half working because of lower version of upgrade utility..and when i tried higher versions on my 2 inch player..it went working but with some bugs because its not the exact full firmware then i re upload my back up dump from my original firware then it worked fine..good as new...

I use new version Urgrade Utiliy 4.07 and I don't know what is exactly my mp4 version . Mr lattesurf give me the version of my mp4 above ? I can find exactly firmware for my mp4 , I don't back up my original ... hmmm thanks? I try any firmware in here now thanks

trishle, no i think it is not your mp4 version it is his i think..now what you will do is take a look inside your precious player and look for the processor's part number and give it to me and let me take a loook of your player..a picture will do and measure the diagonal lentgh of the screen of ur player..ok?