How do I know which firmware to use?

bayman · #1 (**permalink**) 29th Jan 2007, 6:56 pm

I have a 512mb mp4 player that I won new on Ebay. It arrived DOA and I couldn't return it because the Seller just disappeared. When I turn it on all I get is the blue screen with the hour glass, it goes no further than that. As well, I can't get into the device through Windows. I assume I need a firmware flash? If so, how do I know which one to use? How can I tell which player I have? I have searched the motherboard and all I can find stamped on it is XA 27. The chip has K9K4G08U0M on it. Can anyone please help??

Bayman

tadad1 · #2 (**permalink**) 29th Jan 2007, 7:41 pm

bayman, Without being able to get the firmware information from the players settings menu it is difficult to tell you what firmware you may need.
You will also find a small square chip on the motherboard with a serial number something like ATJ2085 or ATJ2097. This would help point you in the right direction.
If you can link to any images of the player to would help.

bayman · #3 (**permalink**) 29th Jan 2007, 8:15 pm

Thanks for the reply...
The info on the small chip is:
AK1010
With 6e003aa sf4 below it

Here's the only pic of have of the unit:

http://67.55.60.240/images/mp4.jpg

tadad1 · #4 (**permalink**) 29th Jan 2007, 8:30 pm

bayman, Well it doubt it is not an Action chipset player, to be honest I have not heard of the chip before. The bad news is I doubt if any of the current tools used to recover players are going to help in your case.
I did a google search and the only reference I could find was someone in the same predicament.
http://forum.s1mp3.org/viewtopic.php...be035d1f53d042