Dead MP4 Player

haspak · #1 (**permalink**) 14th Feb 2007, 1:08 pm

hi
i have this http://www.uxcell.com/uxcell/retail/...v0blk1024mp021
mp4. i bougth it online from uxcell.com. Now after 2 weeks its dead. my pc can not recognize it. i have two pc i tried both of them does not get recognized. it does not even turn on. totally dead. so search online and i saw tis site. i tried to do wat u said on (Sticky's Dead mp4 guide) . but still i can not get it recongnized. is there any way u can help me. i will be greatfull if u help make my mp4 works. my e-mail is smh_volum@yahoo.ca
thanks

nanocopyuser · #2 (**permalink**) 14th Feb 2007, 1:19 pm

Email Uxcell maybe? They should replace it, I think that you shouldn't even pay for the shipping back to them :/

haspak · #3 (**permalink**) 14th Feb 2007, 8:09 pm

Thanks nanocopyuser,

R u sure that i do not have to pay for shipping. becasue i live in Canada and the uxcell company in in Hong kong. i

lattesurf · #4 (**permalink**) 15th Feb 2007, 12:26 am

haspak , the return shipping entirely depends. You need to contact uxcell to ask them about this matter.

haspak · #5 (**permalink**) 15th Feb 2007, 9:46 am

Is there any way that i can fix my mp4(i-Platinum Junior MP4 Player 1.5 inch LCD 1GB Black). http://www.uxcell.com/uxcell/retail/...v0blk1024mp021

i send them two e-mails two weeks ago. did not get any response. if there is any way that my mp4 can be fix please let me know.
my mp4 just died. i was listing in the subway than suddenly it stops. i thought that was a battery needs to be charged. but i charge it but still i could not turn it ON. i tried the Sticky's mp4 recovery guide for dead mp4 player NO LUCK. if there is any other way that i can fix it please let me know. i did not update it or anything it just stop.
thanks

lattesurf · #6 (**permalink**) 15th Feb 2007, 10:09 am

haspak , currently there is only the Dead Player Recovery Guide method for reviving dead players. You will need to try every single firmware for your version.

haspak · #7 (**permalink**) 15th Feb 2007, 7:14 pm

thanks lattesurf,

but to use the firmware. do we first have to make it (mp4) recognized by pc? If NO, please tell me how i use the firmware
thanks alot lattesurf

lattesurf · #8 (**permalink**) 15th Feb 2007, 11:01 pm

haspak , you will need to install MP3 Utilities. You can either download it from the downloads section, or you can find it on the CD that came with the player.

Next connect your player to the computer and start Upgrade Tool, see if the software detects your player.
If yes, you can proceed to flash all the likely firmwares.

If Upgrade Tool does not detect your player, or your player becomes undetected after flashing one of the firmwares, then you will need to perform the dead player recovery.

Once your player is detected again, continue with your firmware testing.

admin · #9 (**permalink**) 15th Feb 2007, 11:38 pm

haspak,

Did you do anything to your player before this problem started happening? Did you try upgrading your player or anything?

haspak · #10 (**permalink**) 17th Feb 2007, 1:29 pm

thanks lattesurf

i am try what u said. let hope its works