One hand over here please or two! i'm desperate!

[Streamlife]

helllo master well i goign to point ( i have a bad english,, well see my problem is teh follow i done one wron firmware to my mp4 and now i only can use 1 button from 4 from my mp4 i mean. my mp4 have 4 button arrows up down left and righ.... and only one work and i need connect to usb port to make the new image(firmware) i have teh correct one now but the machine dont recon the usb port i can traslate files but i need intall the driver Rock.. to make teh new upgrade whit the firmware tool look this is the image


ui need in to option and put the follow option to mak eteh upgrade ( Want connect to usb port YES/NO when i put yes i need Connect the ysb cable and there yes i can use the firmware tool and the usb is detected but i cant in to that option from my mp4 coz the arrows dont work and i cant touch in setting
well that is all and i hope one reply and thanks to all
all help is welcome thnaks you so much! and sorry about my english guy's ;(
i just need a porgram to make flash that all! coz i have teh new firmware the correct one for my mp4) but this Firmware tool dont detect the usb but i can see the F: dick

[knob]

Try this,

1) Switch the player OFF using the main on/off switch.

2) Hold down the "MENU" or the "PLAY" button and keep it held down.(try the other buttons if these dont work)

3) Connect the usb to the player.

4) Wait for about 10 seconds before releasing the button.

5) You are now in "ROCK USB" upgrade mode!

6) Then just start ConsumerUpdate and upload your working firmware.