Reply from Hong Kong Supplier...what next????

[pjgodman]

Guys I have a dead ipod nano clone, I contacted the supplier Digitexpert and have had the folling responses after finding viruses all over the CD and a dead screen.

Sorry to hear that .

I feel so sorry to have made so much trouble to you!!
Please ship the item to me using the Registered Postage !!

address:

Zhong Lisha (Digitexpert)

32B,XiaoFeng Building ,

YouYi Road,Luohu District,

Shenzhen, 518001

China



Could you kindly write down the detail information of the item in the package when you ship?(including the item NO and the problem with the item)



When the item is shipped, Just send me a Shipping confirmation email with the

Mail Tracking No.

You ebay ID

ebay item No.

I shall mail to you upon receipt of the back item.

Please accept my sincere apologies.



Greetings,

Digitexpert


Dear friend,

Sorry to hear that .

But we never happen this thing .Maybe that is the risk program.

Please first use the virus killer to kill all your virus.

I want to know how long does the sand clock last???
30 seconds? 1 minute? Or always there??
It's normal if the sand clock last within 3 minutes cause it needs time to download the programm.
Kindly have a try and keep me inform the outcome,please..
Sorry for all of this!

Waiting for your quick response.

Best regards

DE*

[scatwell]

Messages look scarily familiar. Suggest you just try to get a full refund & don't send back. Use Ebay messaging if you can so there is at least a record of what you say, Be prepared for a load of timewasting emails. I had to open a paypal dispute which finally made my supplier pay up I think.

[pjgodman]

Thank Scatwell, I think I may just end up having to do that, do I demand a full refund? surely hes going to say I want the goods back again?!?!?!

P

[scatwell]

JUst be polite & say he has supplied faulty goods, you should not have to pay to return them, ask him for full refund or to send another player. Tell him he has 3 full days then you will initiate dispute with ebay/paypal and subsequently leave negative feedback (if not already done so). Follow through with the paypal dispute if you have to & dont be afraid of leaving neg feedback if you get no early joy - he may well retaliate with negative of his own but don't worry about that - people will be able to see if they look.

[pjgodman]

Will do, cant do the feedback thing though I bought it in august!!

Thanks for the advice