RK27SDK mp4 model- problems

[weber12]

hi all, i have the RK27SDK mp4 model,
however i am having problems. Whenever i try to go into the music section eg all music, artists, albums and genres it keeps coming up with updating media library.. and then goes back to the main menu? so it wont let me access this. how do i fix this???

and also is there a cd software that was for this mp4 because i dont have it. is it possible for someone to upload the software for me??

thanks..