Hi Guys,
Just to follow up on this, uxcell was nice enough to want to give me a replacement once I ship them back the defective one. However, its been more than a month that I have sent them back the defective player and I have not received any response from them even after sending them 4 emails asking them if they have sent me the replacement.
Does anyone know how long this process take?
Here is some part of the email communication with uxcell.
Dear customer, We will arrange to resend the replacement to you once the returned item isreceived and examined. Best RegardsUxcell customer service </p>
Mo Anwar <shuvo_2000> wrote: > Hi Uxcell,> > Thanks a lot for you help on this. I have shipped the item back to you today.> It should take about a week to get to you. Please put $10 or "No commercial> value" when you return me a replacement one. Thanks a lot again. You guys are the best.> > Mo.> > > > >
Subject: Re: [Ticket#2006122110003371] B2C Uxcell Comments from Mo Anwar> Date: Tue, 26 Dec 2006 09:16:10 +0800> To:
shuvo_2000@hotmail.com> From:
info@uxcell.com> > Dear Customer,> > We are so sorry to hear about that. Would you please send it back to us for> investigation? We will send a replacement to you once we had received and> investigated the item. For the duration of sending back the replacement, it> normally takes about 2 to 3 weeks as we have to firstly receive your faulty> item, and then we investigated for you, then we have to mark down in our> record and inform our logistics department to arrange a replacement and it may> > > take them some time as well to send another one. I hope that you can kindly> understand our situation.> Our office address:> DRAGONMARTS COMPANY LIMITED> (Uxcell)> Unit B, 2/F, High Fashion Centre,> 1-11 Kwai Hei Street,> Kwai Chung, N.T.,> HONG KONG> > Please enclose your name, return address, order number and the reason for> sending back this item.> It would be very nice of you if you could write down your order number on the> surface of the envelope. Sorry for any inconvenience caused.> > Best regards,> Uxcell.com> > > > > > Mo Anwar <shuvo_2000> wrote:> > > Dear Uxcell Customer Service,> > > > I have tried formatting it in FAT format, but it does not let me. It has gone> > to recovery mode. And it does not get detected as a drive by the computer> > anymore. It does not let me back up either. I have tried on two computer. Same> > thing. Gets detected as a "USB 2.0 (HS) ADFU Device". Please help me. I love> > your products and want to buy more. But this one is not working. Please help> > me. Can I get a replacement?> > > > Thanks,> > > > > > > > > Subject: Re: [Ticket#2006122110003371] B2C Uxcell Comments from Mo Anwar> Date: Fri, 22 Dec 2006 15:37:53 +0800> To:
shuvo_2000@hotmail.com> From:
info@uxcell.com> > Dear customer,> pls format it in the FAT file , you'd better backup first , pls have a try> and kindly advise ,> > Best Regards> Summer> Uxcell customer service> > > > "
shuvo_2000@hotmail.com" <shuvo_2000> wrote:> > > <html><hr><html>> > <body>> >
From: Mo Anwar
</p>
Email:
shuvo_2000@hotmail.com
</p>
Country:> > Canada
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Hear: eBay
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Hear Others:
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Comments: Hi,> > I bought this a few days ago and it has been only 5 days now that I received> > it. Yesterday my mp4 player stopped working. Now when I turn it on it only> > shows the hour glass icon and stays there. When I connect it to the computer,> > it does not get detected. > > > > Please tell me what to do?> > > > Thanks.
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Order/Item ID: MV0BLK2048MP037
</p>> > </body>> > </html>> >
> > > > > > > > __________________________________________________ _______________> > Be one of the first to try Windows Live Mail.> > http://ideas.live.com/programpage.aspx?versionId=5d21c51a-b161-4314-9b0e-4911fb2b2e6d> > > > > __________________________________________________ _______________
Re: UX-Osmium Dead after 5 days of use
