UX-Osmium Dead after 5 days of use
 

Hi,
This cool product was working fine untill today it suddenly restarted while I was listening to music. Now it is stuck at the Hour Glass Icon when it loads. I tried to connect it to my pc that it had worked before and it got detected as a new device called USB 2.0 (HS) ADFU Device. And there was no drive assigned to it. I tried the software that came with it, no luck. Can't even format it as there is no drive associated.

Can anyone tell me what I can do?

Uxcell shipped it on 27th of Nov, so I don't think I can return it as it says on thier site that only 14 days after shipping I can return it.

Thanks in advance.

Re: UX-Osmium Dead after 5 days of use
 

have you read the dead player recovery guide here http://www.mympxplayer.org/dead-play...ide-vt567.html im not sure its worth sending it back it may cost you quite a bit more that in it did to have it deliverd, i have one so if you need the firmware i can let you have t

war1000

Hum.. since it's very new, rather than trying to open it, I would suggest sending an email to info@uxcell.com and asking them what you should do about it.

I'm sure they'll be able to help sort out the problem for you without you needing to open up your player.

What you could also try to do is use the [on/off] switch, switch it to OFF position, then hold down the [play/pause] button and flick the switch to [ON] again and see if that helps.

Re: UX-Osmium Dead after 5 days of use
 

Tried updating the firmware. It gives me a read write error tells me to exit the program. I sent an email to uxcell. but no response so far.

Re: UX-Osmium Dead after 5 days of use
 

what version are you using to upload it

war1000

So it was working fine until you tried updating the firmware on your UX-Oxmium, is that right?

No...I only tried upgrading the firmware when it turned dead. I didn't have any reason to mess with it before it all of a sudden turned dead and kept showing me the hour glass icon.

Re: UX-Osmium Dead after 5 days of use
 

I tried 4.05 and then 4.07 both gave me the exact same error.

Re: UX-Osmium Dead after 5 days of use
 

my restarted randomly and stopped working, i think it was due to rain outside. then i put int into the sock and into the dryer, tried first it was stuck on the hourglass again. So i was like fuck it and left on perm press overnight, after that it worked like a Turkish shit(as always stupid Chinese crap), but i could listen to music

war1000

Try FORMATTING your player.
Sometimes due to errors on the flash memory, you will get problems with restarts and file read errors. It might help.

Let us know how you get on.

Re: UX-Osmium Dead after 5 days of use
 

Hi Guys,
Just to follow up on this, uxcell was nice enough to want to give me a replacement once I ship them back the defective one. However, its been more than a month that I have sent them back the defective player and I have not received any response from them even after sending them 4 emails asking them if they have sent me the replacement.

Does anyone know how long this process take?

Here is some part of the email communication with uxcell.



Dear customer, We will arrange to resend the replacement to you once the returned item isreceived and examined. Best RegardsUxcell customer service </p>

Mo Anwar <shuvo_2000> wrote: > Hi Uxcell,> > Thanks a lot for you help on this. I have shipped the item back to you today.> It should take about a week to get to you. Please put $10 or "No commercial> value" when you return me a replacement one. Thanks a lot again. You guys are the best.> > Mo.> > > > >

Subject: Re: [Ticket#2006122110003371] B2C Uxcell Comments from Mo Anwar> Date: Tue, 26 Dec 2006 09:16:10 +0800> To: shuvo_2000@hotmail.com> From: info@uxcell.com> > Dear Customer,> > We are so sorry to hear about that. Would you please send it back to us for> investigation? We will send a replacement to you once we had received and> investigated the item. For the duration of sending back the replacement, it> normally takes about 2 to 3 weeks as we have to firstly receive your faulty> item, and then we investigated for you, then we have to mark down in our> record and inform our logistics department to arrange a replacement and it may> > > take them some time as well to send another one. I hope that you can kindly> understand our situation.> Our office address:> DRAGONMARTS COMPANY LIMITED> (Uxcell)> Unit B, 2/F, High Fashion Centre,> 1-11 Kwai Hei Street,> Kwai Chung, N.T.,> HONG KONG> > Please enclose your name, return address, order number and the reason for> sending back this item.> It would be very nice of you if you could write down your order number on the> surface of the envelope. Sorry for any inconvenience caused.> > Best regards,> Uxcell.com> > > > > > Mo Anwar <shuvo_2000> wrote:> > > Dear Uxcell Customer Service,> > > > I have tried formatting it in FAT format, but it does not let me. It has gone> > to recovery mode. And it does not get detected as a drive by the computer> > anymore. It does not let me back up either. I have tried on two computer. Same> > thing. Gets detected as a "USB 2.0 (HS) ADFU Device". Please help me. I love> > your products and want to buy more. But this one is not working. Please help> > me. Can I get a replacement?> > > > Thanks,> > > > > > > > > Subject: Re: [Ticket#2006122110003371] B2C Uxcell Comments from Mo Anwar> Date: Fri, 22 Dec 2006 15:37:53 +0800> To: shuvo_2000@hotmail.com> From: info@uxcell.com> > Dear customer,> pls format it in the FAT file , you'd better backup first , pls have a try> and kindly advise ,> > Best Regards> Summer> Uxcell customer service> > > > " shuvo_2000@hotmail.com" <shuvo_2000> wrote:> > > <html><hr><html>> > <body>> >

From: Mo Anwar
</p>

Email: shuvo_2000@hotmail.com
</p>

Country:> > Canada
</p>

Hear: eBay
</p>

Hear Others:
</p>

Comments: Hi,> > I bought this a few days ago and it has been only 5 days now that I received> > it. Yesterday my mp4 player stopped working. Now when I turn it on it only> > shows the hour glass icon and stays there. When I connect it to the computer,> > it does not get detected. > > > > Please tell me what to do?> > > > Thanks.
</p>

Order/Item ID: MV0BLK2048MP037
</p>> > </body>> > </html>> >
> > > > > > > > __________________________________________________ _______________> > Be one of the first to try Windows Live Mail.> > http://ideas.live.com/programpage.aspx?versionId=5d21c51a-b161-4314-9b0e-4911fb2b2e6d> > > > > __________________________________________________ _______________

If any Uxcell member is reading this, my Order ID for this was ORD20061123031. Please let me know what I should do? How much longer will it take? Thanks.

PM uxcell here

Hi Guys, Just to followup, Uxcell replied today and said they didn't get the defective one yet. I will check with the post office and update the status accordingly. :D