Poor Customer Service From Uxcell

hazel7797 · #11 (**permalink**) 21st Jan 2007, 9:28 am

Tempting Lorne, tempting! :lol:

Lorne · #12 (**permalink**) 21st Jan 2007, 9:48 am

PLEASE SIR, HAVE SOME PITY, MY MP4 PLAYER WONT TURN ON AND THE EBAY SELLER REFUSES TO RESPOND PLEASE!!!

dersquaw · #13 (**permalink**) 26th Jan 2007, 5:59 am

Quote:

Originally Posted by Lorne";p=&quot

PLEASE SIR, HAVE SOME PITY, MY MP4 PLAYER WONT TURN ON AND THE EBAY SELLER REFUSES TO RESPOND PLEASE!!!

Contact paypal then

nanocopyuser · #14 (**permalink**) 26th Jan 2007, 2:43 pm

lol paypal won't do a shit.

hazel7797 · #15 (**permalink**) 29th Jan 2007, 8:47 am

Replacement finally received from Uxcell today (29th jan 2007), as expected, NO FREE PLAYER AS PROMISED THOUGH!!

Sorry, Lorne!

hazel7797 · #16 (**permalink**) 30th Jan 2007, 9:56 am

Quote:

Originally Posted by Uxcell";p=&quot

Dear hazel7797,

Would you mind giving me your order number please ? I will arrnage a reshipment for you once I have your order number.

To express our sincere apologies, another free mp4 player will be sent as a gift for you. Please PM the detail to me.

Once again, sorry for any inconvenience caused.

Yours sincerely,

Keith
UXcell.com

Hello Keith

Still no FREE MP4 player by way of an apology!

Hazel

TUCKER · #17 (**permalink**) 30th Jan 2007, 7:36 pm

Sent 3 PM to Keith regarding a deffective Black hawk ( see uxcell forum) and i havent got answer except to ask for my item id and then nothing , i start to worry now...

admin · #18 (**permalink**) 30th Jan 2007, 9:00 pm

Hi guys,

I noticed Keith hasn't logged in for just under a week. I haven't seen him online either, so I would say he's probably busy or perhaps on holiday? I've sent him an email to see how he is doing so will let you know.

TUCKER · #19 (**permalink**) 1st Feb 2007, 7:03 pm

Hi!

what should i do if don't ear from him or from uxcell should i open a dispute on ebay or paypal???

regards

admin · #20 (**permalink**) 1st Feb 2007, 7:10 pm

TUCKER,

UXcell are a reputable company.
I think you will hear from you shortly.
I noticed he's not online lately, so might be on holiday.

I will try to get a hold of them and get them to act quicker.