Poor Customer Service From Uxcell

[TUCKER]

Hi!

O.K. I will wait a bit longer then

thank you for the help

Stephane

[hazel7797]

Originally Posted by Uxcell

Dear hazel7797,

Sorry for my belated reply.

Please understand that we have request for your friend's address for the free gift shipment.

In addition, there is no reason we need to make lie on a valuable customer like you.

Yours sincerely,

Keith
Uxcell.com

This is a copy of a PM I got from Keith at Uxcell today, regarding my FREE MP4 player promised me for all the hassle I have had in getting a replacement player for a faulty one that was returned to them in Feb 2006

I was NOT asked for a friends address to send the free player to and WHY should someone else benefit from all the aggravation I have had to put up with anyway?

I HAVE complied and now sent a friends address and will post on here whether it is ACTUALLy receieved or not!

[hazel7797]

Originally Posted by Uxcell

Dear hazel7797,

Sorry for any inconvenience caused.

Could you let me know your original order number please ?

Yours sincerely,

Keith
UXcell.com

See the latest stalling tactics from Uxcell, yesterday they were asking for a FRIENDS address to send the free player to (why someone else should benefit from all the hassle I'VE had is betond me)!!

If Uxcell thinks I am going to just give up on this, they can think again!

[avionik99]

Uxcell certainly belongs on the "Do not buy from" list. (I know their on mine)
But they support this site so whatcha gonna do?


Dave

[admin]

avionik99,

I think if you weigh the amount of good feedback against the bad feedback, you will find the good outweighs the bad.

The problem is negative feedback makes more of an impact than good feedback. People will more likely to complain on negative feedback than to mention good feedback.

[Uxcell]

Originally Posted by hazel7797";p=&quot

I purchased two MP4 players from Uxcell on the 10th November 2006 because I read on this forum that people had had good dealings with this company and I had had 3 very nasty experiences with buying players from eBay.

The two players arrived fine, but one of them wouldn't switch on, or charge up or anything. I contacted Uxcell, who told me to return the faulty player for inspection and then they would replace it.

I returned the faulty player to them on the 24th November 2006 and I am STILL waiting, nearly two months on. Despite sending numerous e-mails to them, they just keep saying that they will, "return it as soon as possible!"

How long does it take to try to switch a player on and find it does not work? I was going to buy another from them as a gift for someone, but NOT now!

Is there ANYONE out there selling these players that actually provide the goods and service that they claim to?

Dear All Mympxplayer members,

UXcell offer a free gift to member Hazel7797 is because we have read her message she wants to buy another from us as a gift for someone (please read her original post).

This is the reason we are waiting for her information for the free gift shipment. For us, we have no advantage on sending the player separately. Double shipping fee paid while we are sending the free gift seperately.

Moreover, we guarantee replacement/refund for player and free gift is a free gift.

I reply this post in this official way is because I am afraid most of the valued members here are being misled by a little confused communication between UXcell and member Hazel7797.

In addition, we have arranged the free gift shipment once information confirmed with Hazel7797.

Yours sincerely,

UXcell.com