Poor Customer Service From Uxcell
 

I purchased two MP4 players from Uxcell on the 10th November 2006 because I read on this forum that people had had good dealings with this company and I had had 3 very nasty experiences with buying players from eBay.

The two players arrived fine, but one of them wouldn't switch on, or charge up or anything. I contacted Uxcell, who told me to return the faulty player for inspection and then they would replace it.

I returned the faulty player to them on the 24th November 2006 and I am STILL waiting, nearly two months on. Despite sending numerous e-mails to them, they just keep saying that they will, "return it as soon as possible!"

How long does it take to try to switch a player on and find it does not work? I was going to buy another from them as a gift for someone, but NOT now!

Is there ANYONE out there selling these players that actually provide the goods and service that they claim to?

Re: Poor Customer Service From Uxcell
 

Jeez, now I'm worried. Sent 2 Glaciers back 28-12-06 and they said:
"For the duration of sending back the replacement, it
normally takes about 2 to 3 weeks as we have to firstly receive your faulty
item, and then we investigated for you, then we have to mark down in our
record and inform our logistics department to arrange a replacement and it may take them some time as well to send another one".
Did you get any notice that the player arrived there? 2 Months is ridiculous, and who knows how much longer!

Hi Que

No, I didn't get anything to say that it arrived. I had to keep sending them e-mails asking about it, I kept supplying the tracking number of the package and in the end I threatened them with putting the details of their treatment of me here on MxPx and then they finally admitted that they had it and said they would, "return it as soon as possible" (that was on the 18th December - a month later and it is STILL not here!". I have just sent them yet another e-mail today asking about it (but I won't hold my breath!!).

Hope you have better luck with them.

Uxcell doesn't seem so good anymore ? :/

hazel7797,

Sorry to hear about all your problems. Let's see if we can try to help.

Some questions:

1. Have you been emailing info@uxcell.com directly or to another address?

2. PM me your details and any other information and I'll email my contact in UXcell who has been dealing with the sponsoring of our site. I'll see if I can get him to do what he can do speed things up.

3. When you tracked your package, when did it arrive at UXcell?


You're right, 2 months is too long. Get back to me with the details and I'll see what I can do.

Dear hazel7797,

Would you mind giving me your order number please ? I will arrnage a reshipment for you once I have your order number.

To express our sincere apologies, another free mp4 player will be sent as a gift for you. Please PM the detail to me.

Once again, sorry for any inconvenience caused.

Yours sincerely,

Keith
UXcell.com

Uxcell is great! :) Gotta order a player from them :)

YO HAZEL CAN I PLEASE HAVE THAT FREE MP4 PLAYER THEY ARE SENDING YOU!!!

Will keep you posted Lorne, as to whether I get it or not!

I will idolize you if you give me that free player lol

Re: Poor Customer Service From Uxcell
 

Tempting Lorne, tempting! :lol:

Re: Poor Customer Service From Uxcell
 

PLEASE SIR, HAVE SOME PITY, MY MP4 PLAYER WONT TURN ON AND THE EBAY SELLER REFUSES TO RESPOND PLEASE!!!

Contact paypal then

lol paypal won't do a shit. :)

Re: Poor Customer Service From Uxcell
 

Replacement finally received from Uxcell today (29th jan 2007), as expected, NO FREE PLAYER AS PROMISED THOUGH!!

Sorry, Lorne!

Hello Keith

Still no FREE MP4 player by way of an apology!

Hazel

Sent 3 PM to Keith regarding a deffective Black hawk ( see uxcell forum) and i havent got answer except to ask for my item id and then nothing , i start to worry now...

Hi guys,

I noticed Keith hasn't logged in for just under a week. I haven't seen him online either, so I would say he's probably busy or perhaps on holiday? I've sent him an email to see how he is doing so will let you know.

Hi!

what should i do if don't ear from him or from uxcell should i open a dispute on ebay or paypal???

regards

TUCKER,

UXcell are a reputable company.
I think you will hear from you shortly.
I noticed he's not online lately, so might be on holiday.

I will try to get a hold of them and get them to act quicker.

Hi!

O.K. I will wait a bit longer then

thank you for the help

Stephane

This is a copy of a PM I got from Keith at Uxcell today, regarding my FREE MP4 player promised me for all the hassle I have had in getting a replacement player for a faulty one that was returned to them in Feb 2006

I was NOT asked for a friends address to send the free player to and WHY should someone else benefit from all the aggravation I have had to put up with anyway?

I HAVE complied and now sent a friends address and will post on here whether it is ACTUALLy receieved or not!

Re: Poor Customer Service From Uxcell
 

See the latest stalling tactics from Uxcell, yesterday they were asking for a FRIENDS address to send the free player to (why someone else should benefit from all the hassle I'VE had is betond me)!!

If Uxcell thinks I am going to just give up on this, they can think again!

Re: Poor Customer Service From Uxcell
 

Uxcell certainly belongs on the "Do not buy from" list. (I know their on mine)
But they support this site so whatcha gonna do?


Dave

avionik99,

I think if you weigh the amount of good feedback against the bad feedback, you will find the good outweighs the bad.

The problem is negative feedback makes more of an impact than good feedback. People will more likely to complain on negative feedback than to mention good feedback.

Re: Poor Customer Service From Uxcell
 

Dear All Mympxplayer members,

UXcell offer a free gift to member Hazel7797 is because we have read her message she wants to buy another from us as a gift for someone (please read her original post).

This is the reason we are waiting for her information for the free gift shipment. For us, we have no advantage on sending the player separately. Double shipping fee paid while we are sending the free gift seperately.

Moreover, we guarantee replacement/refund for player and free gift is a free gift.

I reply this post in this official way is because I am afraid most of the valued members here are being misled by a little confused communication between UXcell and member Hazel7797.

In addition, we have arranged the free gift shipment once information confirmed with Hazel7797.

Yours sincerely,

UXcell.com