Can't charge Glacier player with AC adapter or USB cable

Shelley · #1 (**permalink**) 22nd Jan 2007, 6:23 am

Hi,
Wish I'd found this board before I bought this thing.

Anyway, I recently purchased a Glacier MP4 Player from UXcell and really like the player itself.

The problem is the battery charging. I can't seem to charge the player with either the AC adapter or the USB cable. I've left it charging for days on end, but still get the Low Power error as soon as I disconnect from the source.

I'd rather not return the thing all the way to Hong Kong (especially since it was shipped to me from New York) and pay almost as much for postage as I did for the player in the first place.

I noticed a lot of people have the same problem (obviously a bad batch somewhere -- cable, battery). Could anyone who's fixed the problem post the exact steps they took to rectify their situation?

Thanks in advance for any help.

Shelley

lattesurf · #2 (**permalink**) 22nd Jan 2007, 7:05 am

Shelley , so basically your player functions normally while it is connected to the computer via USB?

And the moment you unplug the USB, the player shuts down because of low power?

Likely it would be a damaged battery or there is some problem with the charging circuit. Either way, it is a hardware problem.

Try contacting uxcell with your problem.

Que · #3 (**permalink**) 22nd Jan 2007, 8:07 am

Shelley, slide the battery cover off the player. push the battery towards the contacts and see if that makes a difference. You can put a small strip of paper between the casing and the small side of the battery, opposite of the contacts, to get a better contact. Check the cable for bent or broken contacts.

michiganjfrog · #4 (**permalink**) 22nd Jan 2007, 9:19 am

Sounds like it could be a bad battery. But the stock batteries in this unit are cheaper noname versions of the real thing. Luckily, the real thing is pretty cheap to get on eBay, so if I were you, in any case, I'd get a proper Nokia Bl-4C (look for the proper packaging in the eBay seller's ad). Even if it isn't the battery, a second battery is essential to getting the most out of this player.

Quote:

Originally Posted by Shelley";p=&quot

Hi,
Wish I'd found this board before I bought this thing.

Anyway, I recently purchased a Glacier MP4 Player from UXcell and really like the player itself.

The problem is the battery charging. I can't seem to charge the player with either the AC adapter or the USB cable. I've left it charging for days on end, but still get the Low Power error as soon as I disconnect from the source.

I'd rather not return the thing all the way to Hong Kong (especially since it was shipped to me from New York) and pay almost as much for postage as I did for the player in the first place.

I noticed a lot of people have the same problem (obviously a bad batch somewhere -- cable, battery). Could anyone who's fixed the problem post the exact steps they took to rectify their situation?

Thanks in advance for any help.

Shelley

admin · #5 (**permalink**) 23rd Jan 2007, 2:25 am

Shelley,

Sorry to hear you are having problems charging your player.

Have your tried plugging your player into another USB port on your computer? It's best to charge it directly into the USB on your computer and not go through a USB hub or similiar.

Try that and see if that makes any difference.

If it's still a problem, you can private message the user "UXCELL" directly from this site and they can sort out the problem for you. They are UXcell themselves and have a logon to our site to deal with problems relating to their products.

Let me know how you get on.

Shelley · #6 (**permalink**) 23rd Jan 2007, 4:28 am

Thanks to everyone for their helpful suggestions. I tried them all to no avail.

I contacted UXcell and they're going to send me another battery. Hopefully, that will fix it because I really like the player and everything works normally except for the charging.

Great board and thanks again!

JenJen80 · #7 (**permalink**) 23rd Jan 2007, 9:17 am

Have you tried using a USB cable other than what was sent from UXCELL? Not sure if the Glacier uses the mini-usb or not but on mine I thought it bit the dust after a week; then I thought to try the cable that came with my digital camera and it worked like a charm.

superraff · #8 (**permalink**) 24th Jan 2007, 8:17 am

hi ,i think i have the same problem with my glacier receive this morning.
can you tell me how many time to charge it with usb cable
thanks
@+
raph

Que · #9 (**permalink**) 25th Jan 2007, 2:35 am

Quote:

Originally Posted by superraff";p=&quot

hi ,i think i have the same problem with my glacier receive this morning.
can you tell me how many time to charge it with usb cable
thanks
@+
raph

A couple of hours at most. Tried the usb charger too here, wouldn't charge, but charged okay with the usb cable of the computer. Later it charged okay off ac adapter too, Strange, but try that, computer charging first, later use the ac adapter. Leave the on/off switch to on always.

superraff · #10 (**permalink**) 25th Jan 2007, 2:42 am

thanks for your response
but ,the problem come from the battery ;it doesn't charge in usb and with the adapter,she's dead ,i'm very disapointed
in france a battery like this (bl-4c) cost 30€ ,it's the price of the player lol
Uxcell don't see th mail i've sent to him
conclusion ,the fisrt time and the last time ,i order to uxcell
i order a glacier 2gb and a mp4 watch ,and i receive only the glacier witch doesn't work

my nokia phone battery (bl-5c) works but i can't put the protection ,is there a solution to this problem
@+
raph
excuse for my bad english ,i'm french