Well Hazel, I told you what I thought about this situation in PM, and you insisted that I share my thoughts on the forums, so I will. I think you're being an outrageous ingrate over the story of your defective player. First of all, you didn't even buy it directly from UXCell online site, you tried to save a few bucks on your cost by winning it in a bid on eBay, at one of their eBay accounts. You gained an advantage on defective merchandise resolution because of the fact that UXCell is a major player with a presence on this site and an online site, but if they didn't, you would have to deal with them through eBay. Complain to eBay, and they would have told you in so many words, to take a hike. They've told people who bought mp4 players with far worse problems than yours, to take a hike. They don't like to get involved between buyer and seller, they are only interested in their money. You even complained about that in your first post here, so you know very well what I'm talking about.
If you bought with Paypal, they would have referred you to Paypal. Paypal would probably not favor your case because the player worked when it arrived and was as advertized. They would have told you to take it up with the dealer. And the dealer could very well have ignored you, as many MP4 sellers on eBay do. Even if Paypal were willing to humour your request, they would have asked you to get one of those infamous "validations from a certified 3rd party" that your player became defective and to fax the documents. That would have cost you much of what your player did. Had you won your case with them after the far greater rigamarole you would have gone through in dealing with ePay and PayMeScumPal, then PayMeScumPal would have stolen $25US from your refund for their "I rip you off too!" fees, which is in their Buyer Protection Policy if you ever have a few weeks to peruse that. You complained about Paypal not protecting you as well in your first post here, so you know very well what I'm talking about. You also pointed out your credit card co. did "sweet FA" to help you against a bad eBay seller as well.
I don't know what this nonsense about sending your players back on "Feb 2006" is about. The Glacier didn't exist in Feb. 2006. You wrote in an earlier message you "sent 2 Glaciers back on 28-12-06". That's the end of December. Keeping us all well abreast of every possible detail about your transaction, you told us they told you it would take a few weeks to process your order, and showed how they explained in detail why. In another message, you said you received a free replacement player on Jan 29th. That's one month and one day later, by my calculations, not ONE YEAR, according to what you wrote recently. Or nine days after Keith promised to send you a free player, instead of obliging you to send yours in for repair under warranty as most companies would! Which to you means paying for shipping to HK and waiting for it to get there.
Add the few weeks they told you it would take to process your order, and the fact that they did send you a free replacement player for your trouble, and I really don't see what the heck you have to complain to all of us here so loudly and longly over this. MANY people who bought players on eBay from Chinese sellers like you did never even received their players in the first place and you know how far they were able to get with that? Leaving the seller a negative. That is IT. And it meant nothing in many cases, after the seller went NLARU and was either booted off eBay or changed his account and opened a new one.
UXCell was not obligated to send you a replacement player, you are obligated to send yours in, as I understand it. So getting a free replacement player with no shipping cost to you, is already considered a "gift" by most, and a privilege you were granted. I mentioned your story to a few friends, and they were all aghast at the idea that someone would be pushing so hard to get a second free player after they already got a first free player, which was already a privilege that went beyond the obligation of the company. As someone who has ordered many players from UXCell and has had a dead Glacier for weeks, has PM'ed the UX representative here and not received any response in that time, despite seeing today that you appear to be the only one receiving responses from them while I still don't have that anticipated PM in my mympxplayer.org mailbox, I think I'm doing a lot less loud complaining about it, and quite frankly, I'd be perfectly happy just to get a replacement player, as I told you in PM.
In fact, I'd be happy to get my emails answered, just so that I know that it isn't already too late for me to get a resolution to the problem of my defective Glacier (haven't even bothered to check the guarantee on these things, if there is one and what the length or conditions of it is). I can only assume I'm not because everyone is too busy worrying about
you. The lack of response to my problem still didn't stop me from continuing to do business with UXCell, note. Can they do better with customer service? I'd agree they could. They could be more responsive, and I'm sure its due to the fact that they are very busy and sell a lot of merchandise and probably are understaffed to cut down on the cost of the product. (And still, I sometimes wonder how they can sell their stuff as cheaply as they do. A lot of eBay sellers can't even match their website prices). But they have already proven in many cases here to have gone beyond their obligation to put things right, including in yours by sending you a free player. My take on this story is that you were treated far better by UXCell than you would have been by just about any other Chinese MP4 seller on eBay. Those who've dealt with such sellers know what I'm talking about!
So far from all I have witnessed in the past few weeks, it seems you have the Admin here and half the plant at UXcell working on your case, to ship out free players to you, because you're unhappy about how long it takes to get warranty issues resolved between a busy electronics manufacturer in China and wherever you are in the world. There was a bit of a debate between us in email as to whether you were actually promised a second free player, or whether you misinterpreted Keith's message to you. To my surprise, you were right, you were actually promised a second free player. That's already twice above and beyond what most companies would do, including Apple. To my even greater surprise, you're STILL complaining about the service at UXCell! You're still complaining about all the "aggravation" you went through, having to fire off so many tiresome emails. (Those who've had to deal with Paypal instead are gritting their teeth at you reading about your terrible "ordeals" of writing emails).
They are practically begging you to give them an address for which to send you the second free player (that you're obviously not entitled to), and you're calling that "stalling tactics" on their part?? They explained that you mentioned you were wanting to get one for a friend, that they were waiting on you to supply them with that person's address, and that in being kind enough to send another one for free directly to that friend you said you wanted to get one for, it ended up costing them more in shipping to work it out this way. As we now see, instead of being grateful about finally getting your jackpot of 3 Glaciers for the price of one, you insist on openly complaining to us all further about what a terrible ordeal you've had with UXcell, and how incensed you are that UXCell implies your friend should benefit from all the horrendous "hassle" you've had to put up with, when it was you waiting for the entire plant in Hong Kong to cater to you and your order. Shame on them for not prioritizing you above the thousands of other orders and warranty issues they might have to attend to.
Now you've got us all wondering "Where on earth did UxCell get the idea that you wanted to get a Glacier for your friend?". Which you fondly described as "stalling tactics" on the part of the company. Well, I know I was curious, and since the company asked us to look back at your message, I did. Here's what I found:
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Originally Posted by Hazel7797
How long does it take to try to switch a player on and find it does not work? I was going to buy another from them as a gift for someone, but NOT now!
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Followed by:
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If Uxcell thinks I am going to just give up on this, they can think again!
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Two things are obvious to me here: you want better than name-brand service at dirt cheap chinese knockoff direct-from-the-factory prices and you know very well you would have less hassle walking into an Apple store in your city and buying a player you could return within an hour, with a receipt. But you didn't because of the first obvious thing.
I think at this point, if this is the way you publically treat companies who do more than they should, more than they are obligated to, and more than any other company would in the interest of maintaining good customer relations, I think they are better off not receiving your business in the first place. And UXCell would stand to make a lot more profit if you -don't- buy anything from them again. Take it under advisement. Don't buy
anything that has to be shipped to you, if you're that easily aggravated.
Response to Hazel7797, as requested.
