Dead Glacier

[manutd6899]

What a nightmare my 2GB Glacier has died after only 5 days. The MP3 player was taken great care of. The Glacier reset it self today when i was using it, and it was stuck on the hourglass icon for ages. I tried turning it off and taking the battery out, i also tried turning it on with the play pause button pressed in as someone has said on here. The problem is definately not with the battery as it was fully charged. I just don't know what to do with it, it will probably cost me more to send back to Hong Kong than what i paid for.

[michiganjfrog]

Originally Posted by manutd6899";p=&quot

What a nightmare my 2GB Glacier has died after only 5 days. The MP3 player was taken great care of. The Glacier reset it self today when i was using it, and it was stuck on the hourglass icon for ages. I tried turning it off and taking the battery out, i also tried turning it on with the play pause button pressed in as someone has said on here. The problem is definately not with the battery as it was fully charged. I just don't know what to do with it, it will probably cost me more to send back to Hong Kong than what i paid for.

Might be the contacts. Check the 3 gold contacts to see if they are making good contact with the battery terminals. Place a piece of paper under the battery opposite side of the contacts to ensure this. If you have a voltmeter, check that your battery is around 3.6v. Is Windows able to see it as a drive?

[princessanne1026]

manutd6899 - I've probably said this a thousand times already, but it seems that glaciers have a common problem of unrealiability. The exact same thing happened to me after only a week and a day of owning my glacier and UXCELL was kind enough to replace it. I would PM Keith, the UXCELL representative here, explain the situation, and ask where to go from there.

[avionik99]

Why am I not suprised to find that even BLOWN-Z has a better feedback rating than Uxcell (discounttown) 98.1 to 97.8 in Ebay? And Uxcell doesn't sell bogus players. What then accounts for Uxcell being a less trustworthy seller than BLOWN-Z???

[deepakrr]

i was planning to buy a glacier but these ever increasing problems reported here, make me think.

[admin]

manutd6899,

Did you buy your player directly from UXcell or from eBay? If so, when did you make the order and can you post our order number please?

Another question is, have you done anything like try to update the firmware on your player?

Can your player be detected in Windows? If it can, I would recommend formatting it in Windows to see if that helps.

Let us know.

[nanocopyuser]

Originally Posted by deepakrr";p=&quot

i was planning to buy a glacier but these ever increasing problems reported here, make me think.

Yea, same here....I might get a Teclast :P

[manutd6899]

This player was bought direct from Uxcell less than 2 weeks ago. Well, it wouldn't appear in Windows or in the Firmware upgrade utility and the contacts seem fine, and the hourglass won't come up anymore, so the player is completely dead.

I PM Keith (Uxcell) and explained the situation and that it would most likely cost me more money than what i paid for the MP3 player to send it back to Hong Kong. He replied very quicky and has arranged for a replacement apparently.

Also can anyone on here confirm that they have a fully working Glacier from Uxcell that has been working perfectly since day one, because there seems to be lots of problems with it.

Its a shame really because i thought my MP3 player was great, the interface was fast unlike my older Chipod and the video playback was very decent. I just don't understand how the thing broke after just 5 days of light use. And it was definately 2GB memory because mine was full.

But i am very happy with the excellent customer service from Uxcell becuase they have agreed to send another one out less than 24 hours after i PM Keith.

[admin]

Thanks manutd6899.

Can you send me your order number please?

I'll chase it up.

[manutd6899]

Item Number:mv0blk2048mp039

Order Number:ORD20070127964

Thank you.