Glacier 2GB has only 128MB?
 

Hi,

Just to let everyone know that I purchased a 2GB Glacier recently from Uxcell that I received today.

I had all sorts of problems with it - I was trying to copy some 200 MB of initial media files and it always gave me errors like duplicate folders that I could not delete, files with 0KB and files with format error when I player in the MP4 players.

After going through this forum I realized that the memory has been hacked. It is actually a 128MB player - now all the problems make sense.

What a rip off. I have tried to contact UXCell - lets see what happens.

If you have bought a 2GB Glacier recently from UXcell please checl and let me know if anyone has received a hacked player from Uxcell and what have they done in the past..

sandeep

Re: Buyer beware - Glacier sold with memory hacked
 

wow that's a first O_O

Re: Buyer beware - Glacier sold with memory hacked
 

So did you low level format the player according to the hacked thread, or not?

Why don't you try going through a little more of this forum. You'll find that your story is nothing new, and you'll be able to answer your own question about what they've done in the past for those who got bum players (note that I didn't say "hacked player", because apparently, they're not). For that reason, there's no need to be yelling "BEWARE!" from the rooftops, like there's a piano falling from above, when its only a feather gently floating to the ground. Which means stop worrying, if you have a player that is showing less memory than it should, UXcell will fix your problem. The only problem may be in contacting them.... try info@uxcell.com

sgupta27 , your case has happened before. But it was probably a manufacturing fault. i'm sure uxcell would get the player replaced. Just wait for their reply, although the earliest i guess would be next wed or thurs due to the Chinese Lunar New Year.

sgupta27,

When did you purchase your player?
Can you send us your order number?
I can ask UXcell and see what they say.

Re: Glacier 2GB has only 128MB?
 

It has been almost a week now.
I sent emails to info@uxcell.com,

PM to Keith and Binh who are the moderators here.

Have not heard back from anyone of them.

Going through Paypal to void the transaction seems to be the only option now...

Nah, uxcell will replace ur player I think. UXcell is great.

Re: Glacier 2GB has only 128MB?
 

Ridiculous. You gotta have patience when dealing with UXCell, particularly around the time of the chinese new year. Sorry but "almost one week" is not the kind of patience you gotta have. Dont think Paypal's gonna be your saviour here, especially if less than one week is too long for you. With Paypal, they`re gonna ask you to get a certified 3rd opinion the player is as you say it is, which may cost roughly the cost of the player. If there is still money left over, Paypal will swallow that up with the $25US deduction they take out of your winning claim. If by chance you paid so much for your Glacier there's still money left, that may go into shipping costs because Paypal can oblige you to send the faulty player back. You could end up having to pay more to win your claim than the player cost you. Furthermore, Paypal can take 30 days to settle your claim. Thats a lot longer than one week. Finally, (yes theres more), it only leaves you 2 more such claims within the year (since you only get 3). Now... sure you wanna make a claim with Paypal instead of reattempting to contact Uxcell?

I can see the hassle with the Paypal - but I am a US resident, they don't withhold taxes and at least I have faith that they will go through a fair process. UXcell also has a 30 day no questions asked return policy so if nothing else they should honor that and I should not have to prove anything to anybody.

The other options is I paid through American Express card so I can just have my credit card company dispute it.

any way not the options I would like to pursue but patience is somewhat wearing thin - reading some previous email I find it hard to believe how some people can classify this as a manufacturing defect. Someone has to hack the memory to make it look like 2GB. I am still not clear if this an honest mistake by UXCell or a regular business practice where less sophisticated buyers might never discover the real issue.

Thanks for you pointers though - I agree that in any scenario (UXCell included) the return process is not going to be pleasant.

Re: Glacier 2GB has only 128MB?
 

Have you even read this thread yet?
http://mympxplayer.org/2-gb-glacier-...em-vt3979.html

Maybe you should try having some patience.

I dont see how you being a US citizen exempts you from any of the horrors I described in my last msg. Wouldnt the $25US deductible that Paypal DOES withold be greater than the taxes on the player?? And if you actually have faith in Paypal going through a "fair process", I suggest you read some of the anti-Paypal sites up on the net. Or just try some of the vids on YOUTUBE. One seller lost over a $1,000 because of Paypal's "fair process".

That's right. So why even talk about making a claim against them with Paypal?

Again, it sounds to me like you're crying "Murderer!" because someone bumped into you on the train. Assuming you are someone who wants to avoid having the greatest amount of problems, then as someone who has tried dealing with paypal and cc companies, you are better off excercising a little more patience with your chinese sellers and waiting your turn for a response. You are not the only customer they have to deal with, plus you are demanding quick responses during a time of holiday for the chinese.
As someone who has had to deal with Glacier problems and received satisfaction from Uxcell, I'm sure they will deal with you in a fair manner.

Then you haven't really done your research. Not that far back, QUE or possibly someone else who explained in very good detail why some Glaciers come this way. From what I recall (I dont guarantee this as 100% correct), the manufacturer, not UXCell, may have installed the wrong boards in some players, Apparently, the mem is on board, but the firmware or something cant activate it.

Be thankful that you have a return process with uxcell. Had you bought it from any eBay seller, you could have been screwed by the seller, regardless of having paid with paypal, as many people have. Its an mp4 player. Having to wait for a replacement is an inconvenience at best (its not an emergency!), and its unfortunate but it happens. Maybe when you get your replacement you'll find it was worth the wait...

Sgupta27, out of curiosity, how many clusters are counted after a format of the player?

I did read the other threads - at least they got some response from Uxcell within a week. I have had no response at all - that is what i guess is worrying me more.

On the cluster front.
Cluster size = 1KB..
free space 102MB..
so assume 1024*102 clusters...

Clustersize does limit a volume, can you try a format at fat32, and see the exact number of clusters and bytes of the volume after that?

These were the number after formatting with FAT 32.

Finally did get a message from UXcell so am thankful for advice from all the folks on this group.

If this works out I will definitely be buying more from UXcell..