My Glacier is stuck on the hourglass screen!

[michiganjfrog]

Originally Posted by moosealert";p=&quot

I've finally managed to get the cover off... But taking the battery out doesn't fix it.

I'll try and get my hands on another battery...

Are you at all able to get the main screen when you connect thru the USB port on your computer (and turn the unit on)? If so, try just putting it on the FM Radio screen and leaving it there a few hours.

[moosealert]

Originally Posted by michiganjfrog";p=&quot

Are you at all able to get the main screen when you connect thru the USB port on your computer (and turn the unit on)? If so, try just putting it on the FM Radio screen and leaving it there a few hours.

No. Under no circumstance have I been able to get anything on the screen besides the hourglass logo. I've tried everything I can think of...

But I still haven't been able to find someone who's cell phone has the type of battery I need, it's very frustrating. Is UXcell's holiday over? Should I try sending them another email?

[michiganjfrog]

Originally Posted by moosealert";p=&quot

No. Under no circumstance have I been able to get anything on the screen besides the hourglass logo. I've tried everything I can think of...

But I still haven't been able to find someone who's cell phone has the type of battery I need, it's very frustrating. Is UXcell's holiday over? Should I try sending them another email?

Yes

[moosealert]

Originally Posted by michiganjfrog";p=&quot

Yes

Okay, I got a reply, asking me to format my player (FAT) via My Computer, but my "USB Device" isn't detected as a removable storage device, so it doesn't show up there... I'll post their reply when I get it.

[luvarun]

Hi moosealert,

Did you get any solution for your problem. Me also facing the same issue.

Can you give some info on the same.

thanks
Arun

[moosealert]

Originally Posted by luvarun";p=&quot

Hi moosealert,

Did you get any solution for your problem. Me also facing the same issue.

Can you give some info on the same.

thanks
Arun

No. No more replies... I'm dissapointed. I'll email them again. Please post if you find a solution, or if they respond to you. Thanks.

[moosealert]

Okay, I got another reply. It asked me to do the same thing...

I decided to be more blunt this time, and asked if I could ship it back for inspection/replacement...

[manutd6899]

Just PM "Keith" on here. My glacier did the exact same thing, and i explained to him that it would cost more for me to send the player back than what i paid for it. He sent a reply straight back and made arrangements for a replacement to be sent straight away free of charge, without sending the other 1 back.

[carameljoy99]

I have finally gotten an answer back from uxcell, they want me to ship my Glacier back to them--Here's the email:

Dear customer,

We are sorry that the item doesn’t work. Please send it back for our
investigation. We will arrange to send a replacement as soon as
possible.
Please DO NOT send the defective item to the return address on the
envelope as
it is the address of UPS MI Processing Centre for non-deliverable
items. IF
your item is returned to that US address, it will be LOST and
IRRETRIEVABLE.
We are NOT responsible for any lost item shipped to that address.
We will need to take a few days to investigate the returned items so as
to
avoid sending you a replacement that fails.
Our address for returning items:
DRAGONMARTS COMPANY LIMITED
( Uxcell )
2B, High Fashion Centre
1-11 Kwai Hei Street,
Kwai Fong, N.T.
Hong Kong
Please enclose your name, return address, order number and the reason
for
sending back this item.
It would be very nice of you if you could write down your order number
on the
surface of the envelope. Sorry for any inconvenience caused.

Regards
Uxcell customer service



I had really hoped that I wouldn't have to pay for the shipping back to China, but it looks like I don't have much of a choice because I really do like the player (while it worked, anyway..). I'll keep everyone posted..

[moosealert]

Originally Posted by manutd6899";p=&quot

Just PM "Keith" on here. My glacier did the exact same thing, and i explained to him that it would cost more for me to send the player back than what i paid for it. He sent a reply straight back and made arrangements for a replacement to be sent straight away free of charge, without sending the other 1 back.

Thanks for the tip. I'll PM him immediately...

I sure hope I don't have to pay to ship that thing back to HK!