My Glacier is stuck on the hourglass screen!

michiganjfrog · #21 (**permalink**) 3rd Mar 2007, 12:14 am

Quote:

Originally Posted by moosealert";p=&quot

Quote:

Originally Posted by manutd6899";p=&quot

Just PM "Keith" on here. My glacier did the exact same thing, and i explained to him that it would cost more for me to send the player back than what i paid for it. He sent a reply straight back and made arrangements for a replacement to be sent straight away free of charge, without sending the other 1 back.

Thanks for the tip. I'll PM him immediately...

I sure hope I don't have to pay to ship that thing back to HK!

When you have issues with an item you purchase from a store, you can't call them on the phone and tell them to mail your refund in. You have to return the item back to the store before they will issue an exchange or refund. Its no different when buying online, you are expected to have to return a faulty item to the dealer, and generally speaking, the buyer is obligated to pay for shipping.

luvarun · #22 (**permalink**) 3rd Mar 2007, 10:28 am

Hi moosealert

did u send mail to keith...is there any personal mail contact for Keith....I got a mail asking to return the product

Please help me

moosealert · #23 (**permalink**) 3rd Mar 2007, 12:26 pm

Quote:

Originally Posted by luvarun";p=&quot

Hi moosealert

did u send mail to keith...is there any personal mail contact for Keith....I got a mail asking to return the product

Please help me

I'm in the same boat you're in. I did send Keith a PM, and am still awaiting a response...

lattesurf · #24 (**permalink**) 3rd Mar 2007, 5:00 pm

luvarun , as mentioned by michiganjfrog, you will need to send your faulty player back to uxcell first before they will issue you a replacement player. This was also what they replied you in the email.

Perhaps email uxcell to ask if you can just mail back the player only, without all the accessories and adaptor, to reduce the postage weight.

moosealert · #25 (**permalink**) 5th Mar 2007, 1:30 pm

Quote:

Originally Posted by PM from Keith

Thank you for your message.

Sorry for any inconvenience caused.

I have arranged a reshipment to be shipped to you shortly.

Once again, please accept our sincere apologies.

Yours sincerely,

Keith
UXcell.com

I'm blown away! Customer support from this company in Hong Kong has been much better than a lot of US companies I've delt with recently... What's this world coming to... :P

I'll keep you guys updated on how things turn out...

luvarun · #26 (**permalink**) 13th Mar 2007, 12:24 pm

Hi

I have got my new FMP today from uxcell without returning the faulty one.

Hurrah !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I hope atleast this batch doesnt have nay issues with the chip

-Arun

moosealert · #27 (**permalink**) 13th Mar 2007, 3:05 pm

Quote:

Originally Posted by luvarun";p=&quot

Hi

I have got my new FMP today from uxcell without returning the faulty one.

Hurrah !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I hope atleast this batch doesnt have nay issues with the chip

-Arun

Ha! I got my replacement player today as well! :P

Yeah, let's hope these one's last a bit longer!

Overall I've been thrilled by the UXcell support I've gotten... So the thread ends with a recommendation and a satisfied customer.

loneraven · #28 (**permalink**) 29th Mar 2007, 9:03 am

Hi, I'm having the exact same problems and I trying PM'ing Keith, but it says no such user exists.

I figure that if I send uxcell a message, they'll want me to send the player back...