Re: Formatting the Glacier it now returns 128MB
 

:evil:

UXCELL customer support is a JOKE!!!

This is the reply to my last email shown above:

'Dear customer,

it may due to the folder creation problem

if you has created some folder to manage the songs, each folder can only save
99 files even there is memory left, wonder if you have saved more than 99
music files in one folder ? if yes, pls separate those files into different
folders, the problem should be solved

Best Regards'

They either do not read your emails or are incapable of understanding basic questions.

If you get a product that works then maybe it's worth using this company. But from my experience so far they shouldn't be allowed to sell anything as they appear completely incompetant.

I will be returning my player for a refund although I don't hold out much chance of getting it given their track record so far. I guess I will also be down on the shipping cost to return it.

My advice is to avoid this company like the plague. Sorry, but I can only go by my experience which as you can see from above is far from good.

If you have a player that works then your ok, but if it doesn't the effort required to resolve the problem is not worth the cost saving over buying a player from a reputable company.

Re: Formatting the Glacier it now returns 128MB
 

Too bad it turned out this way for you, but you could have just sent the players back immediately, as the site mentions, for a full refund or exchange. They keep that rule pretty good, have not seen or heard of anyone not getting a refund or another player. I did, got 2 new players. If you buy an apple ipod online, and it dies, you have to send it back at your own cost too, like anything you buy online, only laptops with multi dollar service contracts use a pickup service.
Assuming you will never get a refund or replacement is a little premature at this moment, right?

A little premature, possibly. But what I can't understand is why they appear to have such poor customer service. If they can't answer simple emails it doesn't fill me with confidence that they will process the return any better.

What annoys me the most is that I will now have to return a clearly faulty item at my cost. Given the low cost of the player I wonder how many people simply give up and put it down to experience? I'm guessing that any type of tracked post will cost me around £7 to £10, which is a third of the total cost of the player.

I wouldn't expect them to arrange a pick up service, but what I would expect is a refund of the return carriage when an item is effectively dead on arrival.

Oh well......

I understand, I was more than pissed when I had to put €11 on the postoffice desk to get 2 back to Hong Kong. Then again, my harddisk died within warranty, got a replacement of course, but I wouldn't expect the store to refund me the postage, or let me pay for postage of the one sent to me. Just some sort of unspoken rule, I guess?
I did PM Uxcell here on the forum, after I sent the players, and waited for the 4 weeks the site states for returns. Only then I got my new players in 4 days, so you might want to message him to get some speed behind things. BTW, he even sent people new players without them needing to send the faulty ones back, so you could try to contact him through PM even before sending, who knows what gives. He also gave me another return address than the one on the uxcell site, but it was solved anyway.