Can't say I'm very happy with UXCELL
 

My full metal platinum is dead after just a couple of days with the "hourglass of death". The customer service is what I would consider very poor and after a few days they asked me to reformat my hard drive, but that didn't work. I'm pretty sure if they released the firmware for my player, it would solve the problem, but Uxcell doesn't have one on the website (after they touted an upgradable system). I'm pretty sure sending my player back to hong kong will be non too speedy and cost money and still won't guarantee a fixed player to come back. Overall I feel I've wasted $40 and definitely would not recommend it to anyone. It seems like MANY people bump into issues like mine and are OK with it. This product is not ready for prime time. My 2 cents. Uxcell, let me know if I am wrong.

Just send it back as I did with 2 Glaciers, they were replaced by new ones without questions asked, took over a month though before I got 2 new ones, but hey, we are dealing with a factory on the other end of the world.
Send moderator Uxcell a PM through the forum, might speed things up, it did for me.

Re: Can't say I'm very happy with UXCELL
 

Most customers don't have issues with the FMP, including me and I own 2 of them. So we're letting you know you're wrong. My 2 cents multiplied by the 2c of everyone who bought one and didn't have problems with it. So I will still recommend it if its alright by you. If UXcell told you to reformat your hard drive, that must have been someone's sense of humour. I trust you mean reformat your flash player. Well that's standard issue, they always tell people that who have problems like yours, to ensure they dont send it back for nothing. Just tell them that didnt fix the problem. If the player is still under guarantee, you will get a replacement. If the replacement doesn't work, obviously they're going to hve to replace it, so why are you worrying about things that haven't broken yet?? If you're worried about the shipping cost, ask them if you can send just the player itself, and that will make the costs pretty cheap.

If you think you didn't get your "$40 dollars" worth, then how about this: tell me where you would get a better and more reliable player than your FMP for $40 or less, with better service and a better guarantee, one where you dont have to pay a dime to return the player if its faulty. Which it likely wont ever be because its just so darn good. I'm sure a lot of people would like to know your answer to that.

Re: Can't say I'm very happy with UXCELL
 

To quote michiganfrog:

"So we're letting you know you're wrong."

Unless I somehow got warped to another country or something, I'm allowed to express my opinion (if that's ok with you). I can care less if anyone agrees with it. But it's nice to know you speak on behalf of everyone else.

"So I will still recommend it if its alright by you."

You can recommend it all you want. Yes, it is alright by me and please do. You are entitled to expressing your opinion. However, it seems to me you have an issue with me expressing mine.

"tell me where you would get a better and more reliable player than your FMP for $40 or less, with better service and a better guarantee, one where you dont have to pay a dime to return the player if its faulty."

Any player that actually turns on would be more reliable and play better than my FMP. Return shipping to China is not free. Amazon has free return shipping if the device if found to be defective. I think Buy.com does too. Is that good enough for you?

Summary:
All I know is that I have a dead player. I'm sure many people don't have issues with their players. I however did.

Just look at the forums, I'm not the only one with issues with the FMP. It looks like filpo did too, maxx0831 did too, sosofly13 did too, Bennetto did too, luvarun did too, abandonstage did too.

So don't make it sound like I'm on a personal vendetta against Uxcell. Based apon my experience with my FMP and their customer service I cannot recommend Uxcell to new buyers as of this point.

Every manufacturer puts out a dud every once in a while. The customer service department keeps having me read the FAQ or try reformatting. Obviously this happens frequently. I just feel without the release of the firmware, these issues will keep on popping up on the forum.

And yes I have tried to contact Keith back in Feb 27th with no response.

Did you try e-mailing them at info@uxcell.com? For me it usually takes them a couple of days before they reply. It's best if you describe your problem in detail and include your order number if you want them to get back to you fast.

Re: Can't say I'm very happy with UXCELL
 

Thanks nidebaba, I did contact them. I was told to reformat twice and then told to check the FAQ: http://www.uxcell.com/uxcell/retail/...ADS&action=faq. I notified them that nothing worked.

I'll wait for a couple days for a response and then contact my credit card company if I am not told to return my player.

Re: Can't say I'm very happy with UXCELL
 

"The Ho" wrote:


> Unless I somehow got warped to another country or something,

I don't know where you're from, but the country you're in right now is called "Earth". It's actually more of a conglomeration of countries.

>I'm allowed to express my opinion (if that's ok with you). I can care less if anyone
>agrees with it.

I'm sorry, when did I say you weren't? I even agree with your opinion here, because I feel the same. That I'm allowed to express mine and I could care less if you agree with it.

> But it's nice to know you speak on behalf of everyone else.

I don't, and I didn't say that. It's really not that complicated. I said I was speaking on behalf of all those who purchased FMP's and had no issues with them. That's far more than those who have, hence the reason my 2c is worth more than your 2c on this.

>You can recommend it all you want. Yes, it is alright by me and please do. You are
>entitled to expressing your opinion. However, it seems to me you have an issue with me >expressing mine.

Yes, I do. Because you weren't just expressing your opinion of your own player, you were making generalizations about UXCell, such as saying that their customer service was poor. And this based on the fact that you have never even gone through the claims process with them, and only bought one player which you used only 2 days. It's not like they said "Sory, we decide not honour warranty with you. Ok, you go now, gwei lo. Hahahahaha". You were complaining about having to pay to return the product, as though "all the good companies" will gladly pay for your return shipping, or simply ship out free players to you on your say-so. UXCell did nothing wrong here, as you imply. They did nothing to deny your rights under warranty, if you have any. You did, in complaining about the way their return policy works, when its your responsibility as a customer to ensure you understand a company's warranty policy, if any exists, before you buy.

Based on your experiences, you would have people not buy an FMP just because you have issues with it. I was saying, I don't think you're giving people responsible advice to go on, because for most of the rest of the community at large who have purchased the FMP's, that is not the consensus. Plus you were making a general statement, going so far as to condemn the product by declaring it "not ready for prime time". Again, based entirely on only -your- personal experience with buying one player, as well as your prejudices whereby you claim the replacement player will also be faulty, before even waiting for them to get back to you, let alone waiting for it to come.

>Any player that actually turns on would be more reliable and play better
>.than my FMP. Return shipping to China is not free. Amazon has free >return shipping if the device if found to be defective. I think Buy.com >does too. Is that good enough for you?


No. It isn't. I said, and I quote:

"tell me where you would get a better and more reliable player than your FMP for $40 or less, with better service and a better guarantee, one where you dont have to pay a dime to return the player if its faulty."

That means, show me a link on Amazon or Buy.com that has a similar 1GB 2nd gen Nano for $40 or less. And don't forget, that must include the shipping cost! When you show me the link, I'll buy it, and if it turns on, I will give you this point, no questions asked. Even though you said that your FMP does turn on. I know a lot of poor kids in Ethiopia that would kill each other dead, to get their hands on such an mp4 player that shows them a beautiful yellow on blue hourglass. (Did you know that you could use it as an egg timer? Yes, if you turn it upside down, the sand crystals will flow the other way).

>All I know is that I have a dead player. I'm sure many people don't have issues with
>their players. I however did.

Now, I don't have a problem with what you're saying. Because now you're speaking for yourself. And you're speaking truthfully. Many people with FMP's don't have issues with their players. I'm one of them. Two FMP's so far, plus I expect to be ordering at least another one soon, and no issues to speak of.

>Just look at the forums, I'm not the only one with issues with the FMP. It looks like filpo >did too, maxx0831 did too, sosofly13 did too, Bennetto did too, luvarun did too,
>abandonstage did too.

I thought you just got finished saying many people don't have issues with the FMP? Well guess what? People also have issues with Meizu's, Teclasts, iPods, iRivers, Samsungs, Cowons, Sandisk's, Creatives, and even <insertnameofyourfavoritemp3ormp4playerhere>. So based on your logic, we should all recommend that nobody buy a damn mp4 player, is that correct? LOL!

>So don't make it sound like I'm on a personal vendetta against Uxcell.

Sorry, you're the one making it sound like that. You start a thread called "Can't Say I'm Happy With UXCell", and in it, cite that their customer service is "very poor" (which flies in the face of all those here, including me, who have put up messages of kudos to uxcell for their exemplary customer service), saying that they should never have released the product, after your full two day expert judgement on it, and even going so far as to recommend others not buy it. Despite only having purchased one, and only one, ignoring all the reviews and comments people have on this site saying how much they like it. Sounds like a personal vendetta to me.

>Based apon my experience with my FMP and their customer service I cannot recommend
>Uxcell to new buyers as of this point.

You would write this, but then tell me you're -not- on a personal vendetta against the company, right? And you say you're still hoping to get serviced by them, or can I assume you have given that option up after waiting for a week for an email response?


> Every manufacturer puts out a dud every once in a while.

I don't think they're the manufacturer per se. It sounds to me like they are the distributor for the manufacturer. And you keep being wrong. The FMP is by far, *not* a "dud". At least not by Chipod standards. Its probably their most popular player now, and I'm sure they must sell hundreds of them a week.

>The customer service department keeps having me read the FAQ or try reformatting.
>Obviously this happens frequently.

Yes, obviously. They must be used to people frequently sending in the players for stupid reasons when all they had to do was reformat the player, or RTFM.

>I just feel without the release of the firmware, these issues will keep on popping up on the forum.

The tool for saving and processing firmwares for your model hasn't been made yet. So if you did try playing around with the firmware as you're so eager to do, you'd probably end up bricking it. In which case, I imagine your warranty would be dead in the water.

>And yes I have tried to contact Keith back in Feb 27th with no response.

Try harder. Contact them directly on via their site, or ask the Admin if he can get through or what have you. I waited longer than you trying to get Keith's attention, and when I did, he explained that he never got my PM. He gets a lot of that, and we assumed he went over his mailbox limit is all. I had to wait but I got my warranty issues resolved in the end.
I guess for some, being without an mp4 is more of a "crisis" than it is for others. Then again, I write more about mp4ism than I actually use mp4 players....

Quick question, do you talk about FMP or FMP 1.8? Cuz I want to get a 1.8 cuz people seem to -not- having problems with them.

Re: Can't say I'm very happy with UXCELL
 

to nanocopyuser:

I had a 1.5" player that I'm having issues with. I can't comment on the reliability of the 1.8" one. The people listed below in my email had issues with the 1.5" one too. Like I said before, I wouldn't recommend buying a 1.5" player based on my experience.

Re: Can't say I'm very happy with UXCELL
 

Michicanfrog:

You might try getting a GED: "earth" is a planet.

What's the scoop with the Ethopia & hourglass statement? Did you also happen to write your own manifesto?

Please go on praising uxcell and how great they are and how good customer service is and how wrong I am. Please try to convince more people to buy. Please speak on behalf of all those who purchased FMP's and had no issues with them. Do whatever you want to do. Each time you do, this thread titled: "Can't say I'm very happy with UXCELL" pops back up to the top for more people top see. Thanks for the bump...

Based upon my personal experience with the 1.5" FMP, I can not and will not advise my friends to buy this player. PERIOD. Despite all your banter, I still don't recommend the FMP 1.5" and I still don't think it's ready for prime time. I really don't care if you think I'm giving responsible advice. I don't care if you think I'm making generalizations. I still stand my my original message.

I've contacted Keith twice: once on Feb 28 and once on March 8. No response. So in my experience, this does not count as good customer service.

So for all of you folk out there. If you buy this player and it becomes a paperweight, don't say I didn't warn you. It was nice while it worked... all of 2 or 3 hours.

Maybe I'm off base: Fellow owners with problems would you recommend buying another one?

The Ho,

We are all her to try to help each other. Let's try to get your issue resolved as quickly as we can:

1. How long have you had your player?

2. Did you buy it directly from UXcell? If so, what is the order number?

3. Do you remember what had changed or anything was done to it before the problems started happening?

4. Can you player be detected by Windows when plugged into the USB port?


To answer your question in your original post, yes, it does say it's firmware upgradable. Majority of the MPx players do. However, it doesn't necessary mean that they will relase a new firmware for the player all the time (or at all). Looking at your problem, a firmware update won't help solve the problem. It seems either there is a problem with the internal memory chip or possiblity static within the player that's causing the hourglass problem.

If you can answer my questions above, I'll see what I can do.

Re: Can't say I'm very happy with UXCELL
 

Thanks admin,

I'm heading off to work and will shoot you the data a bit later.
This topic has gotten out of hand.

I did buy from Uxcell. Order number to follow.

Thanks for the constructive feedback.

Re: Can't say I'm very happy with UXCELL
 

I'm in the process of getting a FMP 1.5 replaced hopefully with admin's help.

I've noticed the absence of Apple clones on their site.
http://www.uxcell.com/uxcell/retail/...php?stream=mp3

I wonder if this is going to affect me getting a replacement.

OMG ALL THE NANO CLONES ARE GONE!!!!!!!
wow that sucsk really bad cuz i wans gonn get the basic i-platinum or the 1.8 super i-platinum.

Re: Can't say I'm very happy with UXCELL
 

Hello, I have the same problem with my 1.8 MP4 player - "hourglass of death". I tried upload firmware from my backup, but player said me - "Flash write error".

I wrote email to UXcell 3 days ago, but no answer :(

I bought this player directly from UXcell, I have also order number. Is it possible to solve this situation?

Wiseman , i'm not sure of the warranty policy of uxcell regarding dead players through firmware flashing. Perhaps you'll need to wait for uxcell's reply on this.

Re: Can't say I'm very happy with UXCELL
 

lattesurf: no no no, I had death player and THEN I tried flash it.

Wiseman , in this case, if the player arrived DOA, you'll need to contact uxcell for an exchange.

I've had three FMP's one 2 1.8s and one didn't work so I had to send it back the exact same day Igot it.

and then the other one was a 1.5 and it says disc error every single time I turn it on so I reformatted it and then it said 0% memory. and kept saying disc error so I lieft it plugged in over night and when I turned on the computer it said there was an error on G: nothing could be writtien to it. and then it was stuck on the hourglass. so I tried the dead player guide just the software part now it's just blank.

This is the third one I'm gonna have to send back.

Shouldn't I get a return label or something so I dion't have to pay to ship it back because it's like 16.00 with insurance.

and you have to have insurance it's going to the other side of the world.

No, player played OK, but apx. month ago showed me "hourglass of death"

I know what you mean regarding the poor customer service. I sent back a 2gb MP4 player 3 weeks ago and Australia Post Says the its been deliverd cos it was registared.

Now i email Uxcell bout 4 times and no response. I boutght the damm thing of them not ebay.

Its a clasical problem of a 2GB player that onle has 128MB memory.

I just get pissed off when you ask them have you recived the item, or what stage are we at and you get no response.

If the Uxcell guy reads this my order no is:

ORD20070204644 on the 2007-02-04

And the customer support ticket no is:

Ticket#2007022210006132

Re: Can't say I'm very happy with UXCELL
 

Admin helped me out. I got a new FMP to replace my old one, but I'm not sure he does that on a regular basis.

Re: Can't say I'm very happy with UXCELL
 

FYI... There is a firmware for the FMP 1.8 version V9.1.50 on uxcell's site. Might be worth a try.

Re: Can't say I'm very happy with UXCELL
 

I got my new FMP 1.5. I'm pretty happy with it now. Uxcell ended up coming through. I'm now thinking of getting the I-nickel.

I haven't yet answer from UXCELL :-(