I-Nickle Problem
 

I recently recieved a I-nickle from UXcell and I am having some problems with it.

The first one was they sent me a usb cable that was nearly cut in half, I emailed them and they claim they will send one asap but still no order confirmation from them. Hopefully they will actully send one, they said they would send a shipping confirmation when they shippied it, that was 5 days ago and I haven't heard a thing from them. I borrowed a usb cable from a friend to test it to see if it works and it does but now I have run into another problem. The stupid thing won't let me have more then 2 folder on it. I can put on as many as I like but only two will show up on the player. It will also only allow 2 sub-folders with in a folder. It's really a pain in the ass with only 2 folders you can't organize anything.

Does anyone have any ideas on how to fix this?

The order # is ORD20070813081.

RufusP , i'll recommend a format on your player with MP3 Utilities, guide here http://www.mympxplayer.org/how-to-re...ck-vt2400.html

After the format, see if the folder problem still persists.

Re: I-Nickle Problem
 

Thanks for the help, it worked I can have as many folders as I wan't now. But now i'm stuck with only 103mb on a 2gb player, I didn't even think to check that the memory was hacked as I though Uxcell was a reputable seller. Now it looks like im going to have to spend more money on this piece of crap to send it back to hong kong, this is a bunch of bs. I guess I will have to try and contact uxcell again and see what they have to say.

RufusP , do contact uxcell, i'm sure they would sort this matter out for you.

Re: I-Nickle Problem
 

I contacted them and all they are giving me is the run around. They claim there is nothing wrong with it. It's just either a formating or firmware problem :roll:. They told me to format it again, which did nothing. Then to try all of the firmwares listed on thier site. Which again did nothing, still stuck at 103mb. Big suprise there, I guess im going to have to pay to send it back, which is a bunch of bs. They try and scam me and now I have to pay more money. Im never going to do business with these people again, don't know why you people support them on your site. A quick look back through the forums and I can tell im not the only one uxcell has done this to.

Re: I-Nickle Problem
 

I have had it with these damn chinese scammers. I don't know why this site keeps supporting them, it gives people the impression that they are a good reliable company. This is the bullshit they sent me now, apperently "shipping" is what causes the players to be hacked so 128mb of flash memory turns into 2gb.

Dear customer,

We are sorry that happened, The item was examined strictly by our QC before we
shipped it to you, but the hacked disk would be caused in transit or during
using it ,which is our of our control . if we cannot repair it , we will sent
a new one to you . however return shipping and will not be refunded or
reimbursed under all circumstances. sorry for inconvenience caused.


Best Regards
Uxcell customer service

Re: I-Nickle Problem
 

:shock:

So the truth is out - Hong Kong Post are the ones behind all the hacked players ROFL

Re: I-Nickle Problem
 

I asked them what there theory on that one was and how "transit" hacked my player. I sent them links to a couple of others that have recieved hacked players and asked them if transit hacked theirs as well but they pretty much shut up about the whole thing.

I asked them about the whole "transit" hacking scheme and if they figured the Hong Kong post was opening packages de-soldering the larger chips and then soldering in 128mb chips in there place, hacking them to display the marked size on the player then sealing the paper lunch sacks they ship them in back up and sending them to the US. They will not confirm or deny this theory either.

I sent them proof many times that this is a hacked player, verified that the chip is a 128mb hynix/samsung not the 2gb I paid for and sent proof of that as well and they still deny they had anything to do with it. They still want me to pay $20 to ship this piece of crap back and that is not going to happen. I said it before and I will say it again I don't think a company that acts like this should have advertisments and a section on this forum. It gives people the idea that it is a great place to buy from and you don't have to worry about getting scammed. Thats what I thought and it is defenitly not the case.

Hi RufusP,

Did you open up your player?

Quick question, was always 103MB or only after formatting it?

Re: I-Nickle Problem
 

I haven't opened the player, I didn't want them to say I screwed it up by opening it. I used S1clone to verify that the player only has 128mb of memory.

The player did not always have 103mb, before formating it displayed the correct 2gb. The problem was 2 folders would only be displayed, I was also getting errors saying that files were not in the correct format and would not play. When coppied back to my hard drive they were corrupt, it would not let me delete things from the drive either. The only way to get them off was to do a complete format. Movies would not play correctly either as they were larger then the size on the drive they would play partialy then the player would freeze. This was completely fixed after formating and the memory reverted back to it's pre-hacked size.


http://img179.imageshack.us/img179/6646/inicklehe6.jpg
http://img339.imageshack.us/img339/4010/mp31fn9.jpg
http://img204.imageshack.us/img204/8440/mp3ei4.jpg

Re: I-Nickle Problem
 

I have finally gotten uxcell to agree for them to pay for return shipping. It only took 11 emails, and filing a paypal dispute with several messages on there as well. They refuse to listen to anything and still claim there is nothing wrong with the player and it is not hacked and has a 2gb chip in it but as seen by the pictures above anyone can tell that is not the truth. They also want me to "close" all my messages on this forum. I guess they don't like the fact that someone actually told the truth about them sending out hacked players and how there customer service treats their customers.


Dear customer,

We are so sorry to hear that the flash memory of your player was less than it
has stated after performed a format. All player we are selling are authentic
flash memory without hacking. Sometimes inappropriate firmware uploaded to
the player may result partial flash memory not fully recovered. That's the
reason why we suggest to recover the firmware from our website, which are
acquired from the manufacturer. In most cases, the player will resume normal
if the right firmware is installed.
If you have tried all firmwares we have provided for the i-Nickel model and
still cannot restore the flash memory, please send it back and we will either
refund via PayPal or exchange another player. Please send the player itself
back by normal registered airmail (the shipping cost will be around US$8.00)
and we will reimburse the shipping cost via PayPal as soon as the questioned
player arrives.
Meanwhile, grateful if you will close the messages posted on
www.mympxplayer.org and kindly advise did you even upgrade any firmware with
other sites supplied? Any application other than the one stated in the
message? (http://www.mympxplayer.org/how-to-re...ck-vt2400.html)
Appreciate if you would advise those information so we can carry a further
investigation on the player.
Please kindly give us a quick reply such that we can process your case asap.
Sorry for your wait and inconvenience.

Best Regards
Uxcell customer service

Re: I-Nickle Problem
 

RufusP,

I followed up with my contact at UXcell yesterday and he said that he would get someone to follow it up. So it's good to see that they have.

It's strange it has come to this. In the past, there has been 1-2 times where a player does go out with the wrong size memory. But it has been resolved quite quickly. Maybe the wrong memory chip got placed in the player during production? It's hard to tell.

Please also remember that UXcell sells a LOT of these players. Both from their site and from eBay accounts. They sell over a few thousand a week (from what I've been told from Keith who used to work at UXcell). With every product produced, there will always be a chance that there is a fault with the product. The percentage is probably higher with electronic goods. No manufacturer can guarantee 100% that ALL their products produced and sold will be 100% free of defects. That is not realistic. So, given they sell 1000 units and 1-2 are found to be faulty, that's 0.2% defective rate. So that's not too bad if you consider that.

I know, it's a real pity that it has come down to your emailing them 11 times. I don't think it should come down to that, so I guess it's something that UXcell have to look at when it comes to Customer Service.

Personally I don't think you should jump to the conclusion that they are selling hacked players as there are other possiblities. Perhaps a wrong size memory chip was sent to them? Perhaps a wrong size memory chip was installed on the player as part of their production line? Remember, they would do bulk flashing of firmware, so would assume that all the players produced in that batch was 2GB, so it was flashed with 2GB. There are other possiblities. Trust me, if they are selling hacked players, there would be MORE complaints and also they would be removed from being advertised on this site pretty darn quick.

Also have a look at this post here from a member from UXcell: "Official Reponse to - Flash Memory Problem".

Let's see how your replacement product goes.

Look forward to your feedback.

Re: I-Nickle Problem
 

My biggest problem is the way I was treated by them. All the emails and crap I had to go through to get anywhere with them. I proved clear and direct proof that there was a problem with this unit and they would completely deny it until the end. They kept comming up with different explinations everytime for the what was happening and as soon as I showed I had some idea what I was talking about and proved them wrong they came up with another stupid explination. Look at their ebay accounts as well they have pleny of probelms on there as well with the customer service.

Should I assume that they are selling hacked players? Well if you go by their customer service there is no way that it would even be possible for this player to have the wrong size memory chip installed. I guess "tranist" and the Hong Kong post office are the ones to blame for that again. If it acts like a hacked player, the most logical assumption is it is one. What I find strange is how within a matter of a few weeks 3 others have run into the exact same problem on this site and they were not all I-nickle players. Whould there more complaints on here, perhaps not. Look at how many people use hacked ipad nono's or chipods whatever you want to call them and have no idea of it. Not to mention the fact that everyone who has a problem wouldn't even have a idea that this site even existed.

Accoridng to them "industral" policy is never to pay for return shipping, well I guess that they don't know what it's like in the real world over there. Most decent compaines in the US if there is a major problem with a product will pay for return shipping. Especially when it is a complete manufacturing defect on there part or them shipping the wrong item. You call or email have a short discussion and you have a return lablel sent right to you and the problem is delt with. But I guess being treated like crap and horrible customer service is the price you have to pay for dealing with the chinese.

Anyways thanks for the help and I will let everyone know how it turns out.

Re: I-Nickle Problem
 

Hi RufusP,

I can understand your frustrations. I would be frustrated too.

I have been told by UXcell that they have a seperate team that run the eBay accounts. So they have a different set of Customer Service people dealing with eBay listings etc. Did you buy your player from their website or from an eBay listing?

If you can, try and find out the name of the person who you are dealing with at Customer Services. Pass the name onto me, I'll mention it to my contact at UXcell to see what he can do. Maybe you've just got a CS person with poor service and understand English? For most (if not all) of these "CS" guys, English is their second (or third) language and that would have added to your frustrations. That would be different if you are dealing with an American company who speaks English as their first language.

When you say "if you go by their customer service there is no way that it would even be possible for this player to have the wrong size memory chip installed" - you can't judge and assume their production process just by their customer service. They are two seperate departments.

Why am I defending UXcell so much? From our past experiences, they are a good and honest seller. Unfortunately you might have been struck with the wrong CS person who probably didn't understand the problem. It's funny how human nature works. We tend to complain more often if we have not satisfied with something. But don't tend to 'compliment' on something that is good. It's not often we brag to everyone that "hey, I brought an awesome TV last week and would recommend it to you all", however, if we have had a bad experience or customer service, we tend to voice that out more. What I'm trying to get at is, if we get all the satisfied customers who have bought from UXcell in the past to post here, you would probably get quite a few.

All in all, let's see how the replacment process goes. I have mentioned to my contact at UXcell to make sure that the replacement player has been tested fully before it goes out to you as we don't want a repeat of what you've just been through.

Re: I-Nickle Problem
 

The player was purchased from thier website. I will see if I can find out the name of the person that I was talking to. I understand that english may not be their first language but I explained my self many times, followed all of thier instructions, repeated my self when asked and sent them many screen captures some of which can be seen above. I also sent them pictures of the screen and it was still not enough. I have never even had this many problems with dealing with the indian call centers and those people can bearly speak english either.

What I meant here was in one of the emails they sent me I was told that there was no way the player was hacked or could not be a 2gb as it was "examined strictly by our QC before we shipped".

I am still trying to figure out why I got all of these different excuses of what the porblem was and how I screwed up the player. Their offical statment here does not seem to go along with their "transit" Hong Kong postal service being the ones in charge of the mp3 player hacking scam. The UXcell rep that posted here wants to duck that issue as well.

It's not all exactly complaining, more like letting people know that UXcell is not all puppies and sunshine, and they are the best place to deal with. I was also posted here to try and get someone other then the useless CS rep I was dealing with to read it. Going through them is just about pointless. There answer for everything is basicly, not our problem customer, you pay to sent, we repair/replace and sent to you. Do you at work get complemented every time you what you are supposed to do even for the smallest thing? I think not, but you sure get your ass reamed when you screw up, lie, etc. Sure you might get alot of people to post that they had good service. But think of how many people would post here that have had problems with them if they knew this site existed. You and I both know that there would be quite a few.

I guess that can apply with every company - it's not always puppies and sunshine.

I'm just glad this site could help you with making progress on getting your problem resolved with your player. And we don't even get paid by UXcell! :)

Send us your feedback when you get the replacement.

It seems that Uxcell is not better than every other scam company. I also have a issue with Uxcell, still under negotiation so I will not give any details.

In all fairness, there is a difference between a "scam company" and one that you have experienced poor customer service with. Don't judge a company completely based on poor customer service you were given by a particular staff there.

Do you know who you have been talking with at UXcell Hotboxx? If you can pass the name to me, I will pass it onto my contact at UXcell so maybe he can further investigate why this is happening.

If I have any control at UXcell, the staff concerned will get a good earful from me! However, I'm not, so I'll do what I can to help out and support you.

Admin, I will send you a PM about this.

Re: I-Nickle Problem
 

Hi Rusfus,

I got an email from my contact at UXcell and they have said the following:

"...arranged to replace his i-Nickel with a free upgrade from 2GB to 4GB plus 2 extra headphones as a free gift"


Let us know your feedback once you get the replaement. Hopefully their replacement with the upgraded 4GB and two extra headphones will help lighten your frustrations. Hopefully this is a lesson for their Customer Service staff.

Also, did you get back to me as to WHO you were dealing with through email from UXcel customer service? I want to mention this to my contact at UXcell.

Re: I-Nickle Problem
 

I got the same mail this morining as well. I haven't been able to find out who I was talking to, it seems that I am dealing with someone else now as the grammer and writing style is much different.

It's good to find out that this is finally handled but, it pretty bad that I had to call them out pubicly and get you involved for this to be sorted out. If I didn't im pretty sure I would be back at the same place where I started and getting the same excuses from them. It kind of seems like they are trying spin this whole mess and put a good face on it so as not to loose customers. But, whatever as long as I get a player with 2gb and all my return shipping money back I will be satisified.

Re: I-Nickle Problem
 

I got a shipping comfirmation from them the other day and it says they sent me a 2gb i-nickle. I guess the 4gb one they said they were sending isn't comming. But whatever, I guess I will find out when it gets here.

They have recieved my player and I still have not been refunded for return shipping... I wonder if I ever will. :(

Re: I-Nickle Problem
 

They have had my player for several days now and still no refund on the return shipping, they are not respoding to emails either. Accoring to them they cannot issue me a partial refund becuase paypal will not allow them to because I had a open dispute with them. Still getting the same BS from these useless chinese a-holes.

Re: I-Nickle Problem
 

Well I finally got my return shipping refunded. I had to go on the live chat and bitch and these useless lying scammers to finally get it. I had to yell at them this moring and was told all this crap about no one was there to refund my money. Fine so i wait till later tonight and still nothing. So I contact them again and they still say they cannot refund my money. Then they start on the lies again on how they only recieved my player 2 days ago. But in their emails to me they admited they recieved more then 2 days ago. USPS tracking cleary states that they recieved it 6 days ago. They start on the lies again and say thats when it arrived in Hong kong.

stella: it delivered in HongKong

stella: not our company

"Stella" like that is even this persons name, BTW same person I spoke to more then 12hours earlier. I guess "Stella" works 24 hours a day. I gaive her the detailed tracking information the cleary shows the exact date and time the package arrived in Hong Kong, when it left customs, and the date and exact time it was delivered to them. She then shuts up and has nothing to say. By now I have completly had it with these people and tell her I am sick of all their damn lies, and scams and just to refund my damn money right now. They had 6 days to get the refund sorted out and they couldn't do that. About 30 seccond later I had my money.

I have to say this has to be the worst company I have ever dealt with. This is complete BS, they will not stop lying and they will not stop with the damn scams. They won't do anything for their customers unless you keep on them and twist there damn arm until it's about to break.

Stay away from UXcell, they are the worst company you will ever have to deal with. They will screw you and try and steal your money if you aren't on their ass 100% of the time.

I am still waiting on the player they sent in exchange, they claim it has "100% authentic flash memory" I guess I will find out if and when it ever gets here. They still claim that there is no way for paypal to issue a partial refund....