Hello everyone,
I recently bought 4 players from Uxcell.com. My experience with them so far has been less than positive. Here's my story:
On 8/14 I bought a Rio Ga Ga from Uxcell on eBay. 4 days later I ordered an 4GB Glacier (also on eBay) and two 4GB i-Nickels. The i-Nickels were gifts and i needed them right away so I ordered them with express shipping from their website.
The 2 i-Nickels came on 8/22 (pretty decent ship time). I charged them that night and played the sample song and video to make sure they worked. The next day I gave them away. Almost a week later my friend came over and said that one would play one song, it will start the next song and then reboot. From 8/29 to 9/3 I played email tag with Uxcell's customer support. I wound up finding that the player was hacked and that after formatting the total memory available was only 220MB. Of course they didn't say that, I realized that by reading this forum (thank you). Finally, after telling me to format the drive and reinstall the firmware several times they gave me a RMA # on 9/3. I shipped it on 9/4 and I am waiting to see what happens. BTW, Sunday (9/2) my friend calls again and says the other i-nickel plays fine, but only records for 3 seconds. He's coming over this Saturday and I'll check it out then.I hope this one isn't hacked, too
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The Rio Ga Ga came on 8/30 (16 days after I paid for it). It worked perfectly... for about 5 hours. Then it died completely. No sound, no display, nothing. My first thought was that I didn't charge the battery long enough - let me leave it overnight. Did that, player still dead. I emailed Uxcell and started playing email tag again. At this time I'm still trying to resolve the problem with the i-Nickel so my patience is wearing thin. After several emails they told me to try charging this way, then try that way. How many ways can you charge a player? Fortunately, they gave me a RMA on 9/3 so I was able to send it off with the i-Nickel on 9/4 and save on shipping. Again, I am waiting to see what happens.
This brings us to the 4GB Glacier that I bought and paid for on 8/18. I finally received shipping info on 8/28. As of today, 9/6 I still don't have it and I am worried that It won't work when it gets here. Obviouslyl, I am not happy with my experience with Uxcell. Once I get these issues resolved I will not deal with them again. Ironically, their customer support is not that bad. But, I would rather have faster shipping, players that actually worked and bad customer support, than slow shipping, bad players, and good customer support. Next time I'll try houseofdap.com :roll: .
My experience with Uxcell
, but I'm still not happy with Uxcell 
