Report to Ebay or Deal with the Seller first?

[oceanboy]

hello people, I would like to get some idea from those who have bought the hacked players from ebay and tried to get refunded/ changed from the seller. both successfully claimed and failed to claim.

I have the same problem now but I dont know whethre I should just deal with the seller first then only file a report with ebay (or don't report) or file a report with eBay then deal with the seller. Can you guys who have this experience suggest what's the best way to deal with it? Thanks!

[buble]

Dont talk to them - they will offer you to send it back because this "mistake".
Report to ebay. I've done it - for this item
http://cgi.ebay.ca/ws/eBayISAPI.dll?...MEWN%3AIT&rd=1
got replay where they offered refund in 3 hours.

[tadad1]

As "buble" suggested do not even deal with the trader they will just dick you around and continue selling fake players.

You are entitiled to a full refund including shipping.

"How to get full refund and how to expose fraudulent sellers?
Check if the seller is still actively listing the same counterfeit items right now!
After confirmimg receiving counterfeit item, you should complete the Item Not Received or Significantly Not as Described process dispute after 10 days of item closing date so that eBay or Paypal is alerted of the development of fraudulent situation. If you have paid by Paypal, you can also complete the Paypal Buyer Complaint Process to get refund from Paypal within 45 days.
Since you have NOT been provided with what you have paid for, it does not falls into seller's return policy. You are covered by the 90 days protection period under eBay Standard Purchase Protection Program.
Unless these fraudsters would risk their eBay account for permanent suspension, they will for sure be in contact with you quicker than anything else. You then regain control of the situation and the power is again on your side.
Counterfeit is FRAUD, do not settle with the seller unless the seller is paying for all the associated return shipping cost of the item.
You still own the right to provide negative feedback against the seller to alert the fraudulent situation to warn other eBayers.
Provided that you have provided negative feedback to the seller and if subsequently the seller provides you with an unfair retaliatory negative feedback, you have a case to lodge against the seller by requesting eBay for feedback removal to fully protect your feedback.
Effectively you will get your money back either from the seller or from eBay/Paypal. Most important by going through this, you have assisted the process of exposing fradulent sellers on eBay, which will result in permanent suspension of the seller's account.
In most countries, FRAUD is a CRIMINAL offense and injunctions may be brought against the fraudsters to prevent them from moving on under a different name after being banned. Thus, you may choose to contact your law enforcement agencies or each respective brand manufacturers in your region, to report counterfeit and provide them with your item detail and the source of the item."

You may also need to get a 3rd party to confirm that the player does not meet the specs of the player you purchased and if possible a high resolution photo of the open player so that the serial number on the memory chip can be clearly read.

[oceanboy]

so buble, you basically file a report to ebay and send the player back to the seller? did you get full refund including your postage? Thanks!