I purchased a Gemei X-750 a week ago in Shanghai. Of course, the process of making the purchase, asking all the questions one can imagine about the device prior to purchase, then the negotiation, is always a challenge as I don't speak Chinese and their English didn't extend to discussions of technical specs of MP4 players.
However, I had a problem with the player connecting to my computer and I discovered there was an update to the firmware, but couldn't figure out how to upgrade the firmware. So on my next swing through Shanghai, I headed off to my dealer with my player and my laptop.
The dealer and I fiddled for a few minutes, but he couldn't figure out how to upgrade the firmware. So he made a call and wrote out some Chinese for me (turned out it was an address). Then he said, in his broken English way, that he couldn't upgrade the firmware nor could I. I had to go somewhere else in Shanghai to get it upgraded. A Gemei service center, right?
I struggled for several minutes to understand where this place is located. Shanghai isn't a place where you take a street address and just pop over... you can be just as lost with an address as without. But maybe if I got close I could see some signs or wander about the street showing the address to passers by. Off I went.
I finally found the building. Looked suspiciously like a moderate apartment block. Entering the building, as in entering any apartment building in Shanghai, makes one nervous. Everyone saves electricity by not turning on any lights. So hallways, etc. are all dark. Very spooky. I find the room and it sure doesn't have a sign that says, "Gemei - Welcome".
Turns out, it's the "middle kid" that is peddling MP4 players from his very small apartment! And his "engrish" is worse then the retail guy's. AFter much struggling, pointing, etc., he gets the job done and all is well.
Wow, what an experience! Overall, everyone is nice and when the players work, they work great!
Customer Service - Chinese Style
